Gabriel Brenes
55 Muriel Crescent,London, Ontario
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Sykes
07.2017 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple video game consoles and applications for customers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
Telus
03.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer emails promptly to avoid on-hold wait times.
- Answered constant flow of customer emails with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Loading Dock Worker
Translogix
08.2014 - 12.2014
- Used hand truck and pallet jacks to move materials on dock.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
Education
High School Diploma -
Centro Escolar Espana
El Salvador12.2013
Skills
✔ Team work
✔ Attention to detail
✔ Customer service
✔ Problem solving
✔ Multitasking
✔ Proficient in the used of software computer
✔ Hardworking, physically fit and available to work flexible shifts
✔ Adapts quickly to changeable working conditions
✔ The ability to work under pressure and in a fast-paced environment
✔ Strong interpersonal skills and effective in team environments
Timeline
Technical Support Representative
Sykes
07.2017 - 11.2022
Customer Service Representative
Telus
03.2016 - 02.2017
Loading Dock Worker
Translogix
08.2014 - 12.2014
High School Diploma -
Centro Escolar Espana
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