Gabrielle Abril
Halifax,NS
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Cautious Crew Member with extensive experience and unlimited energy. Skilled at maintaining and setting up equipment with understanding of use and knowledge of repair. Quick-thinking and hardworking individual with commitment to effective communication.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonalds
Halifax, NS
04
Server
Swiss Chalet Bedford
Halifax , NS
08.2021 - Current
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess Trainer
Swiss Chalet Bedford
Halifax, NS
11.2018 - Current
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
McDonalds
Halifax, NS
04.2022 - 07.2022
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Trained new team members on procedures, customer service and sales techniques.
Education
Diploma - Health Information Management
Nova Scotia Community College
Halifax, NS06.2023
Skills
- Guest Services
- Food Preparation and Safety
- Interactive Communication Skills
- Telephone etiquette
- Verbal and written communication
- Performance improvement
- Hospitality service expertise
- Customer engagement
Timeline
Crew Member
McDonalds
04.2022 - 07.2022
Server
Swiss Chalet Bedford
08.2021 - Current
Hostess Trainer
Swiss Chalet Bedford
11.2018 - Current
Crew Member
McDonalds
04
Diploma - Health Information Management
Nova Scotia Community College
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