GABI MACLEAN
Calgary
Summary
Dependable and outgoing customer service professional with a track record of delivering exceptional, high-quality service to guests in various restaurant and casual settings. Skilled team leader with strong interpersonal abilities, adept at multitasking, and a proven history of ensuring guest satisfaction. Committed to fostering positive workplace cultures and collaborating as a team to achieve company success and goals.
Overview
9
9
years of professional experience
Work History
General Manager and Server
Morning Brunch Company
04.2023 - Current
- Managed daily front of house operations in a high pressure environment to ensure an elevated level of efficiency, consistency, and quality in both food and service.
- Promoted a positive and encouraging work environment. Consistently recognized achievements while identifying areas of improvement and growth for all staff members.
- Carefully interviewed, selected, and trained staff extensively on a variety of roles in the restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs and daily sales projections. Applied cross-training strategies to ensure labour and sales targets were met.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels weekly.
Server, Barista and Hostess
The Bro'kin Yolk
06.2019 - 12.2021
- Cultivated warm relationships with regular customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Set and enforced performance and service standards to keep a consistent, positive, and high-quality environment
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Created wide variety of hot and cold drinks in timely fashion while maintaining supply levels and cleanliness of area
Barista
Starbucks
02.2018 - 12.2018
- Worked in fast paced environment while multitasking different positions and maintaining excellent customer service
- Used POS system to process and complete customer transactions
- Maintained stock, organization, and cleanliness of store
- Completed 'Barista Trainer' course and coached new team members
Retail Sales Associate
Dynamite
03.2016 - 07.2017
- Greeted customers, managed fitting rooms, and helped with product questions, selections, and purchases
- Created meaningful relationships with each customer and made clothing recommendations based on customer needs
- Consistently made personal goal sales and stretch goal for each shift
- Recognized as top 25 Dynamite sales associates in Canada
Education
Bachelor of Arts - Psychology
University of Calgary
Calgary, AB04-2023
Skills
- Leadership and Staff Management
- Exceptional Interpersonal Skills
- Strong Attention to Detail
- Excellent Verbal and Written Communication
- Customer Retention
- Consistently Meet Goals
Timeline
General Manager and Server
Morning Brunch Company
04.2023 - Current
Server, Barista and Hostess
The Bro'kin Yolk
06.2019 - 12.2021
Barista
Starbucks
02.2018 - 12.2018
Retail Sales Associate
Dynamite
03.2016 - 07.2017
Bachelor of Arts - Psychology
University of Calgary
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