Gabe Deremiens
Toronto,Canada
Summary
Highly motivated Dispatcher with strong leadership and problem-solving abilities. Known for being organized and proactive in managing stakeholder communications, staff schedules and prioritizing tasks. Committed to ensuring efficiency and reliability in both individual work and team projects.
Overview
23
23
years of professional experience
Work History
Dispatcher (2IC)
PALADIN SECURITY
09.2024 - Current
- Planned, organized, and managed work of 18+ subordinate staff to accomplish consistent work within organizational standards.
- Dispatched guards in 7 offices to investigate active alarms, security incidents, medical drills and emergencies.
- Ensure a safe and secure environment for large government client, by detecting and resolving all alarms in a timely manner, making sure that all incident reports were completed quickly and accurately.
- Monitor CCTV cameras on 24 floors, ensuring 0% trespassers on client premises.
Security Guard
PALADIN SECURITY
09.2024 - 03.2025
- Provided physical security services to government client, including patrolling floors, access control, special details, such as providing client and contractor escorts and more.
- Patrolled and monitored premises for government client by foot, ensuring a safe and security environment for client, employees, visitors and contractors.
- Documented all daily patrol activities in the memo book and create incident reports as required.
- Responded quickly to emergency situations to assess and deflect issues.
Security Guard
LION GUARD SECURITY
06.2024 - 08.2024
- Provided various security roles for clients across many verticals, such as concierge security services at multiple condominiums and patrol services at construction sites and scrap yards.
- Provided access security by monitoring CCTV cameras and guarding property, preventing unauthorized access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Bodyguard
DEREMIENS IT CONSULTING INC.
05.2019 - 05.2024
- Supplied protective services to clients keep clients safe and secure and prevent emergencies.
- Provided personal protection services for clients, remaining alert to potential threats, resulting in 100% of clients being kept injury-free.
- Prevented emergencies and possible client slips, trips and falls by assessing risk and using situational awareness, resulting in safe, obstruction-free client passage 99.99% of the time.
- Responded quickly to emergencies between those protected and authorities, such as police, fire, medical and other security personnel.
Principal
DEREMIENS IT CONSULTING inc.
08.2010 - 05.2019
- Provided IT project/program management expertise to clients in the banking sector, such as TD Bank, CIBC, Bank of Montreal, and TD Insurance.
Overall Transition / Program Manager
IBM CANADA
01.2009 - 08.2010
- Executed global delivery transition projects/programs for customers across multiple sectors and industries.
- Managed largest global delivery transition for IBM Server Systems Operations Canada in 2010. Directed activities of five project managers and oversaw the hiring of 44 team members in India to facilitating knowledge transfer and job shadowing.
Senior Project Manager
IBM CANADA
01.2006 - 12.2008
- Managed concurrent network services projects of various sizes, complexities, and budgets, collaborating with cross-functional teams and vendors, such as AT&T, Bell, and TELUS, to implement global delivery models.
- Spearheaded labour transition project of 22 IBM employees to Bell Canada.
- Oversaw data center move for US outsourcing client, moving from customer premise to IBM Rochester data center.
- Transitioned multiple network functions from Canada to India and Brazil.
Global Delivery Program Manager
IBM CANADA
01.2007 - 12.2007
- Directed eight project managers, one project control officer and 100 team members in four countries, advancing IBM strategic initiative to become a globally integrated enterprise.
- Transitioned network services functions for five Canadian and US accounts to India and Brazil.
- Saved $3.8MM over five years by exceeding FTE and cost saving targets. Won Ovation award.
Advisory Project Manager
IBM CANADA
01.2005 - 01.2006
- Managed discontinuance of costly legacy network service. Coordinated project team to derive alternate connectivity solutions for IBM customers, saving > $2MM in operating expenses.
Associate Project Manager
IBM CANADA
09.2003 - 01.2005
- Managed a network solution implementation from design to closure for 62 IBM customers with a team of 27 people and budget of $1.75MM. Project came in $500M under budget.
- Managed 14-member project team to implement a secure network for TD Helpdesk, part of a $720MM outsourcing contract between TD Bank and IBM Canada.
- Managed project schedules, finances, and risk/issue/change logs for six project managers. Tracked overall transition budget of $1.8MM, coming in under budget by 29% and saving the client $375M.
- Led project to convert from Bell network to Telus MPLS network, upgrading 1400 ATMs.
Team Leader
IBM CANADA
04.2002 - 09.2003
- Led project to relocate fax servers from Manulife data centers to IBM, part of a $665MM strategic outsourcing contract to transition IT services from Manulife to IBM.
- Led a team of 7 staff for nearly 5 years, executing a multi-year program of 11 projects for Manulife, directing combined budget of $2.7MM budget, saving Manulife a total of $19.2MM.
Education
Bachelor of Arts - English Literature
Brandon University
Brandon, MBSkills
- Project Management
- Resource Scheduling
- KPI Measurement
- Team Leadership
- Report Writing
- Physical Security
- Risk Planning
- Budget Management
- Customer relationship management
- Problem-solving
- Attention to detail
- Driver communication
Accomplishments
- Improved physical security for large government client performing multiple patrols, access control, alarm detection and resolution and CCTV monitoring, ensuring 4700 employees, 200 doors/cameras in 7 offices are kept safe and secure 24X7 100% of the time.
- Collaborated with Team Leader to maintain staffing levels at 2% absenteeism and 99 % productivity for 35-member team.
- Supervised the implementation of new network solution, upgrading 1400 ATMs as part of $1B outsourcing agreement between TD and IBM, saving multi-million dollars for client and improving network performance by about 20%.
- Managed about 100 projects for 4 FP500 companies, managing budgets up to $13M and saving a combined $60+M.
- Led a team of 7 staff for nearly 5 years, executing a multi-year program of 11 projects for Manulife, directing combined budget of $2.7M budget, saving Manulife a total of 19.2M.
Awards
- Recipient of 11 IBM awards, Various Global Delivery Program/Projects
- Recipient of outstanding leadership award, CMC Discontinuance Project
- Recipient of IBM team award, TD Transition Project
Certifications and Licenses
- Security Guard License, 50014440, 05/20/26, Ministry of the Solicitor General
- Emergency First Aid and CPR/AED Certification, 05/20/27, Heaven Can Wait First Aid
- Use of Force Certification, Handcuffing and Baton, GCTOL20241470, 07/06/25, GC Tactical
- Management of Aggressive Behavior (MOAB), Paladin Security
- Use of Force, Paladin Security
- Certified Project Management Professional (PMP), Project Management Institute
Languages
French
Native or Bilingual
Certification
- Security Guard License - #50014440, Expiry: 05/20/26, Ministry of the Solicitor General.
- Standard First Aid - Level C CPR/ with AED - #0163170855, Expiry: 04/28/28, St. John Ambulance.
- Use of Force Certification, Handcuffing and Baton - #GCTOL20241470, Expiry: 07/06/25, GC Tactical.
- Management of Aggressive Behavior (MOAB) - Paladin Security.
- Use of Force - Paladin Security.
- Certified Project Management Professional (PMP) - ID #415849, Expiry:11/22/2026, Project Management Institute.
- Scrum Certified Product Owner (SPOC), #997800, Expiry: 12/27/2026, VMEdu, Inc.
- Certified Scrum Master (CSM), #000680252, Expiry: 01/09/2026, Scrum Alliance.
Timeline
Dispatcher (2IC)
PALADIN SECURITY
09.2024 - Current
Security Guard
PALADIN SECURITY
09.2024 - 03.2025
Security Guard
LION GUARD SECURITY
06.2024 - 08.2024
Bodyguard
DEREMIENS IT CONSULTING INC.
05.2019 - 05.2024
Principal
DEREMIENS IT CONSULTING inc.
08.2010 - 05.2019
Overall Transition / Program Manager
IBM CANADA
01.2009 - 08.2010
Global Delivery Program Manager
IBM CANADA
01.2007 - 12.2007
Senior Project Manager
IBM CANADA
01.2006 - 12.2008
Advisory Project Manager
IBM CANADA
01.2005 - 01.2006
Associate Project Manager
IBM CANADA
09.2003 - 01.2005
Team Leader
IBM CANADA
04.2002 - 09.2003
Bachelor of Arts - English Literature
Brandon University
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