Katherine Zepeda
Cudahy
Summary
Dynamic and organized professional with experience at America's Best Contacts and Glasses, excelling in customer relations and data entry. Proven ability to enhance client satisfaction through effective communication and scheduling. Adept at maintaining a welcoming environment while managing multiple tasks efficiently, ensuring a positive experience for all visitors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
America's Best Contacts and Glasses
02.2021 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Childcare Assistant
Cudahy Preschool Academy
10.2020 - 08.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
Education
Bell Highschool
Bell, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Scheduling
- Clerical support
- Documentation and reporting
- Typing speed
- Tech-Savvy
- Microsoft / Outlook efficiency
- Verbal and written communication
Certification
- Certified Optical Technician, Americas Best Contacts and Eyeglasses - April 2024
Languages
English
Timeline
Receptionist
America's Best Contacts and Glasses
02.2021 - 06.2025
Childcare Assistant
Cudahy Preschool Academy
10.2020 - 08.2021
Bell Highschool
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