Gabby TENG
South Yarra,Australia
Summary
Experienced and results-driven Business Development & Retail Operations Manager with over 10 years of expertise in multi-site management, franchise development, and sales strategy across the retail and FMCG sectors. Proven success in boosting store sales (20–75%), aligning franchise performance with brand values, and building strong client and partner relationships. Adept at training and coaching cross-functional teams to exceed KPIs and deliver exceptional service. Fluent in Mandarin, Taiwanese, and English.
Driven business development manager with several years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Alter It
Melbourne, Vic
01.2023 - Current
- Lead operations across 7 corporate stores and 25 franchises Australia-wide.
- Increased corporate store sales by 20–75% within one year through targeted coaching, strategic planning, and operational restructuring.
- Built and maintained franchisee relationships, supporting performance, branding, and local marketing execution.
- Trained and coached in-store teams to meet KPIs while ensuring a premium customer experience.
- Managed rosters, fittings, and customer service quality across diverse teams.
- Conducted research on industry trends, competitor activities, and customer needs.
- Developed and implemented strategies to increase sales and market share.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Account Manager
StyleState
Melbourne , Quebec
01.2022 - 01.2023
- Prospected and onboarded wholesale fashion clients, expanding the B2B customer base.
- Managed accounts, processed orders, and coordinated timely deliveries to ensure high satisfaction.
- Supported seasonal sales strategies and helped drive regional revenue growth.
- Presented product features and advantages to potential customers during sales meetings.
- Monitored competitor activities in order to stay ahead of the competition.
Broker
Maesk Broker
01.2020 - 01.2022
- Handled client orders and delivery logistics; ensured accuracy and timeliness.
- Maintained detailed customer communication records and solved service issues.
Estimator Assistant
Alpine Plaster
01.2019 - 01.2020
- Assisted in preparing cost estimates and detailed project quotes.
- Identified areas for cost-saving while ensuring material quality and service standards.
- Supported contract follow-ups and administrative project tracking.
Accounting Assistant
ACTS R&D Corporation
01.2010 - 01.2012
- Managed accounts payable/receivable and vendor payments.
- Contributed to budget planning and financial reporting.
- Supported tax compliance and regulatory filings.
Executive Assistant to CEO
ACTS R&D Corporation
01.2008 - 01.2011
- Scheduled meetings, managed the CEO’s calendar, and coordinated international product shipments.
- Oversaw logistics and documentation for domestic and overseas orders.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
USA06-2016
Diploma of Business Administration -
TAFE SA
01.2011
Year 12 -
Immanuel College
01-2007
Skills
- Franchise Operations & Development
- Multi-Site Team Management
- Sales Strategy & Performance Coaching
- Customer Relationship Management
- Project & Roster Coordination
- Microsoft Office
- QuickBooks
- Deputy
- Employment Hero
- Geelus
- Sales strategy
- Market analysis
- Customer relationship management
- Account management
- Operational restructuring
- Employee training
- Team leadership
- Franchise management
- Performance coaching
- Data-driven decision making
- Brand development
- KPI management
- Competitor monitoring
- Goals and performance
- Relationship building
- Territory and account management
- Strategic partnerships
- Forecasting
- Referral management
- New business development
- Training and development
- Performance evaluations
- Sales and market development
- Territory management
- Relationship building and management
Expanded Skills And Key Achievements
- Successfully increased corporate store sales by 20–75% within 12 months through operational restructuring and sales training.
- Oversaw 7 corporate retail locations and provided strategic support to 25 franchise stores across Australia.
- Built strong relationships with franchisees, improving satisfaction and business alignment with brand goals.
- Trained and coached regional teams, resulting in consistent KPI achievement across multiple sites.
- Implemented efficient team rosters and schedules, improving productivity while reducing labor costs.
- Launched and executed localized marketing strategies tailored to individual store demographics.
- Fluent in Mandarin, Taiwanese (Southern Min), and English — able to lead and support multicultural teams and clients.
- Used Geelus POS to monitor performance and streamline store-level operations.
- Skilled in Deputy and Employment Hero for workforce and payroll management.
- Experienced in QuickBooks for financial tracking and cost control.
- Excellent interpersonal and negotiation skills — adept at onboarding, business proposals, and stakeholder engagement.
- Strong attention to detail in project coordination, customer service delivery, and performance audits.
- Effectively managed order processing and delivery logistics in B2B wholesale environments.
- Supported executive-level planning and documentation as EA to CEO, enhancing executive workflows.
- Consistently recognized for reliability, initiative, and leadership across multiple organizations.
Timeline
Business Development Manager
Alter It
01.2023 - Current
Account Manager
StyleState
01.2022 - 01.2023
Broker
Maesk Broker
01.2020 - 01.2022
Estimator Assistant
Alpine Plaster
01.2019 - 01.2020
Accounting Assistant
ACTS R&D Corporation
01.2010 - 01.2012
Executive Assistant to CEO
ACTS R&D Corporation
01.2008 - 01.2011
Bachelor of Science - Business Administration
Southern New Hampshire University
Diploma of Business Administration -
TAFE SA
Year 12 -
Immanuel College