Hardworking professional with proven relationship-building and time management skills in fast-paced workplace environments. . Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Bubbas 33
Waco
06.2023 - 03.2025
Expertly managed customer orders and queries in a fast-paced environment
Boosted customer satisfaction through exceptional service
Leveraged collaborative skills to work efficiently with FOH and BOH staff
Resolved customer complaints, ensuring a smooth dining experience
Positively impacted restaurant’s reputation, contributing to an increase in repeat customers
Guest Service Associate
European Wax Center
Rocklin
12.2022 - 06.2023
Greeted walk-in and phone guests, determining interests and needs.
Invited guests to join loyalty programs and special promotions to stay connected.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Maintained a neat, clean and organized front desk area at all times.
Member Service Representative
Planet Fitness
Rocklin
05.2022 - 08.2022
Verified identity information on new accounts using established procedures.
Assisted colleagues with tasks as needed during peak times of activity.
Completed transactions for membership renewals and extensions.
Contacted customers about potential service upgrades, new services and account changes.
Enhanced member relationships by providing excellent service during each interaction.
Team Member
Jamba Juice
Rocklin
05.2020 - 05.2021
Adhered to safety guidelines while operating machinery or stocking shelves.
Accepted cash and credit card payments, issued receipts and provided change.
Provided customer service assistance when needed.
Trained new team members in cash register operation, stock procedures, and customer services.
Organized store by returning merchandise to proper areas and restocked displays.