GABRIELLA BRAGANZA
Surrey,BC
Summary
Dynamic and Results-Oriented team player with over 8 years of experience in customer service and team management. Adept at coaching and mentoring team members to deliver exceptional guest experiences regardless of circumstance.
Proven track record in leveraging performance metrics to drive business results and adapt to evolving challenges. Committed to fostering an inclusive team environment and maintaining high standards of operational excellence.
Overview
8
8
years of professional experience
Work History
Manager
Cactus Club
Delta, BC
05.2019 - 04.2024
- Leadership and Team Development:
- Managed a team of 70+ employees, providing regular coaching, feedback, and career development support through one-on-one meetings and team training sessions.
Enhanced team performance and morale by recognizing achievements and addressing performance concerns.
- - Customer Experience:
- Implemented strategies to improve guest satisfaction, leading to a 77% increase in positive feedback and repeat visits.
Developed and enforced service standards to ensure a high-quality dining experience, similar to delivering a seamless guest experience in a digital support setting.
- - Operational Management: - Oversaw daily operations, including scheduling, inventory management, and compliance with health and safety regulations, ensuring efficient and effective team performance.
Utilized performance metrics and guest feedback to make data-driven decisions and adjust operational strategies as needed.
- Media Marketing: Created and managed compelling social media posts for platforms including Facebook, TikTok, and Instagram
- Developed content strategies and calendars to ensure timely and relevant posts aligned with marketing objectives and brand voice.
- Utilized analytics tools to track post performance, adjust strategies, and optimize content for increased reach and engagement.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- - Communication and Collaboration: Fostered a collaborative and inclusive work environment by promoting open communication and teamwork among staff.
Collaborated with other departments to address operational challenges and enhance the overall guest experience.
Media Marketing Manager | Bar Manager
Boston Pizza
Fleetwood
05.2016 - 10.2019
- Starting out at this company in every position including Hostess, Expo, Driver, and Server these roles led me to opportunities in management
- This included media marketing and bar management in which fine tuned skills of teamwork, ambition to grow, and attention to detail.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Supervised daily opening and closing procedures including checking equipment operation
- Ensured compliance with health and safety regulations at all times.
Education
Bachelor of Arts - Psychology, Applied Behaviour Analysis
Simon Fraser University
Burnaby, BC08.2022
High School Diploma -
Holy Cross Regional High
Vancouver, BC06.2018
Skills
- Leadership & Development: Coaching, Performance Reviews, Team Motivation
- Customer Experience: Personalized Connections, Guest Satisfaction Enhancement, "Every Guest Leaves Happy"
- Operational Efficiency: Schedule Management, Compliance, Performance Metrics
- Communication & Collaboration: Feedback Delivery, Team Building, Inclusive Environment
Languages
Hindi
Professional
Affiliations
- Active donor at St. Judes Hospital; contributing to strategic planning and fundraising efforts to support pediatric healthcare and research.
- Balding for Dollars volunteer member
Timeline
Manager
Cactus Club
05.2019 - 04.2024
Media Marketing Manager | Bar Manager
Boston Pizza
05.2016 - 10.2019
Bachelor of Arts - Psychology, Applied Behaviour Analysis
Simon Fraser University
High School Diploma -
Holy Cross Regional High
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