GAANAN GAJARAM
Laval,Quebec
Summary
A results-driven individual with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with a solid history of exceeding client expectations. Demonstrates a passion for building long-term customer relationships.
Overview
16
16
years of professional experience
Work History
Capital Account Executive
Lightspeed POS Montreal
04.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Managing high end SMB and Mid Market clients within the Fintech industry
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Full sales cycle
Sales Development Representative
Lightspeed POS
08.2022 - Current
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized multiple platforms to manage sensitive client information and update existing and new client profiles.
- Won new business by articulating the full value of the company's capabilities to prospects.
Event Planner
Ganesh Palace
06.2014 - Current
- Consult with clients to determine objectives and requirements for various events such as weddings, conferences, and fundraisers all within budget
- Responsible for assigning duties to over 20 members of staff where and when it is necessary
- Maintain good relationships with various vendors involved in an event
- Confirmed permits, insurance, and liquor licenses needed for events
Dj
DJ Ganza, RLE Soundcrew
01.2009 - Current
- Ability to create unique playlists according to clients' preferences based on conversations
- Established excellent rapport with clients and guests to maintain customer satisfaction and increase future client base.
- Mastered ability to meet clients' needs while simultaneously meeting business needs
- Engaged guests at special events with music catered to unique audiences
- Participated in community events and fundraisers
Manager
SantaVille
10.2019 - 12.2021
- Maintain staff by recruiting, selecting, orienting, and training over 7 employees per season.
- Conducting daily inventory checklist to ensure enough products
- Applied customer feedback to develop process improvements and support long-term business needs
Quality Assurance Specialist
SportlogIQ
03.2019 - 12.2019
- Maintaining accuracy in the games that need to be evaluated
- Back checking peer work to ensure zero margin of error
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Administrative Assistant
Ganesh Palace
06.2010 - 06.2014
- Answering calls and relaying information to appropriate parties
- Managing calendars and organizing documents
- Creating excel sheets for payments and inventory
Education
Concordia University
2016
DEC - Science with Mathematics
Vanier College
2014
High School Diploma -
Laurier Senior High School
2010
Skills
- Customer Rapport
- Proposal Development
- Staff Leadership
- Administrative Recordkeeping
- Attendee Relations
- Audiovisual Equipment
- Vendor Negotiations
- Multitasking Abilities
Languages
English
Native or Bilingual
French
Full Professional
Tamil
Native or Bilingual
Timeline
Capital Account Executive
Lightspeed POS Montreal
04.2024 - Current
Sales Development Representative
Lightspeed POS
08.2022 - Current
Manager
SantaVille
10.2019 - 12.2021
Quality Assurance Specialist
SportlogIQ
03.2019 - 12.2019
Event Planner
Ganesh Palace
06.2014 - Current
Administrative Assistant
Ganesh Palace
06.2010 - 06.2014
Dj
DJ Ganza, RLE Soundcrew
01.2009 - Current
DEC - Science with Mathematics
Vanier College
High School Diploma -
Laurier Senior High School
Concordia University
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