Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fyndie Achidi

Ottawa

Summary

Detail-oriented administrative professional with over 3 years of experience in client relations and data management. Proven ability to manage large volumes of documentation, streamline filing systems, and support diverse teams in delivering high-quality administrative services. Bilingual in French and English, with a strong focus on effective communication, problem-solving, and organizational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Care Advisor

Scotiabank
09.2023 - Current
  • Responded to client inquiries, resolving over 150 requests daily while ensuring timely communication and information dissemination, resulting in a 30% improvement in customer satisfaction ratings.
  • Documented customer interactions and maintained accurate records in Salesforce, reducing documentation errors and streamlining information retrieval.
  • Collaborated with internal teams to provide timely updates and coordinate responses to customer grievances, verifying required documents and ensuring timely follow-up, which increased resolution rates by 40%.
  • Developed and maintained user-friendly resources, including FAQs and guides, resulting in an increase in self-service resolution rates for customers.
  • Conducted data analysis to identify trends and emerging issues in customer service, creating statistical reports that informed management strategies and improved overall service delivery.
  • Provided bilingual support in both English and French, significantly enhancing communication effectiveness and contributing to an increase in positive feedback scores by 15%.

Administrative Assistant

NanoDev Inc.
09.2021 - 09.2023
  • Managed and streamlined documentation processes for various projects, digitizing over 1,000 paper files and implementing user-friendly filing systems which reduced retrieval time by 50%.
  • Extracted, compiled, and analyzed data into detailed statistical reports using SQL and Excel, ensuring timely submission of information for management review and leading to informed decisions.
  • Acted as the liaison between departments for scheduling meetings, coordinating logistics for over 5 events monthly, and ensuring proper documentation and notification of participants.
  • Coordinated virtual and in-person events, organizing training sessions and meetings for clients, which enhanced client engagement through 10+ facilitated sessions monthly.
  • Enhanced data accuracy and compliance by conducting regular audits of filing systems and implementing structured e-filing protocols, reducing filing errors by 20% and supporting better governance in documentation management.

Education

Bachelor of Science - Accounting And Finance

Pan African Institute For Development West Africa
10-2019

Skills

  • Excellent communication and interpersonal skills
  • Administrative support
  • Client Relations
  • Data Analytics and Management
  • Microsoft office suite
  • SQL, Tableau & Power BI
  • Excellent Excel abilities
  • Complaint Handling

Languages

English Native
Native or Bilingual
French Fluent
Native or Bilingual

Certification

IBM Certified Data Analyst - Aug 2024

Timeline

Customer Care Advisor

Scotiabank
09.2023 - Current

Administrative Assistant

NanoDev Inc.
09.2021 - 09.2023

Bachelor of Science - Accounting And Finance

Pan African Institute For Development West Africa

Similar Profiles

CREATE PROFILE
Fyndie Achidi