Fyiza Chaudhary
Toronto,Ontario
Summary
Seasoned service management professional with over 18 years of diverse experience in team management, service excellence, training, broadcast journalism, communications, and competency development across the aviation, hospitality, and media sectors. Skilled at multitasking to achieve project goals and possessing a wealth of knowledge as a communicator. Methodical and detail-oriented team player who excels in team leadership roles. Strong work ethic and valuable skills make myself well-equipped to contribute to the organization's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Toronto Base Supervisor (Inflight)
Sunwing Airlines
01.2023 - Current
- Foster a culture of continuous improvement with 300+ cabin crew members by encouraging open dialogue, providing coaching and motivation within the role.
- Enhanced team performance by providing regular performance evaluations and reiterating brand expectations.
- Reduced personnel turnover rates through effective recruitment and training.
- Ensured compliance with federal aviation regulations by conducting thorough inspections of facilities, equipment, and flight audits as a designate member of the Health and Safety Committee. '
- Advocate for crew on behalf of the company within a Unionized environment.
- Enhanced customer satisfaction by efficiently communicating catering schedules and promptly addressing any concerns.
Customer Service Officer
Jetex
12.2020 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped VIP customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions across social media platforms.
- Maintained a high level of service knowledge to assist customers with accurate information and recommendations in high stress and time critical environments.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from clients.
- Coordinated logistics for multiple flights simultaneously, maintaining seamless operations and timely execution.
Cabin Supervisor
Emirates Airlines
11.2011 - 11.2020
- Lead a team of up to 20 diverse, cabin crew members across first class, business class and economy class cabins to deliver the worlds best inflight service for 10 years.
- Maintained high levels of professionalism and service standards ensuring a exceptional experience for passengers which ensured loyalty.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
- Conducted regular performance evaluations for cabin crew members, identifying areas for improvement and providing constructive feedback to build high performing teams.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
Radio News Reporter
Corus Media
04.2007 - 09.2010
- Uploaded breaking news and updates to organization's social media and website accounts.
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Presented news by researching, developing and covering field news events.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for radio broadcast.
- Proficient use of audio editing, Office and broadcast software.
- Assisted with file organization, ensuring word and audio documents were properly categorized and easily accessible for team members.
- Maintained up-to-date knowledge of computer software programs for optimal access.
Education
Bachelor of Arts - Psychology, Neuroscience And Behaviour
Laurentian University
Greater Sudbury, ON04.2026
Associate of Arts - Broadcast Journalism
Seneca College School Of Communication Arts
Toronto, ON04.2008
Skills
- Customer Service
- Team Building and Leadership
- Food safety knowledge
- Complaint Handling
- Interpersonal and client communications
- Staff Management
- Time Management
- Flexibility
- Client Relationship Management
- Quality Assurance
Languages
English
Urdu
Persian
Hindi
Punjabi
French
Certification
- Certified First Aid Responder, Sunwing Airlines - 2024
- Valid G Drivers License
Timeline
Toronto Base Supervisor (Inflight)
Sunwing Airlines
01.2023 - Current
Customer Service Officer
Jetex
12.2020 - 12.2022
Cabin Supervisor
Emirates Airlines
11.2011 - 11.2020
Radio News Reporter
Corus Media
04.2007 - 09.2010
Bachelor of Arts - Psychology, Neuroscience And Behaviour
Laurentian University
Associate of Arts - Broadcast Journalism
Seneca College School Of Communication Arts
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