Bora Kang
Toronto,ON
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 7 years career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
8
8
years of professional experience
Work History
store Management
Daiso
01.2023 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Room Attendant
Rundle Mountain Rodge
05.2019 - 05.2022
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Kitchen
McDonald
12.2021 - 03.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Trading Assistant
Global Shipping Master N To N
11.2015 - 11.2018
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Set up and maintained paper and electronic filing systems for records, correspondence and other materials.
- Informed clients of current scenario and expectations in stock market.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Education
Bachelor of Arts - Health Administration
Wonkwang University
JeonBuk, South Korea 02.2016
Skills
- Customer service
- Self-Directed
- Organizational Skills
- Employee training
Timeline
store Management
Daiso
01.2023 - 09.2023
Kitchen
McDonald
12.2021 - 03.2022
Room Attendant
Rundle Mountain Rodge
05.2019 - 05.2022
Trading Assistant
Global Shipping Master N To N
11.2015 - 11.2018
Bachelor of Arts - Health Administration
Wonkwang University
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