Fuzail Ahmed
Victoria
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Skilled in CRM systems and solution selling. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Senior Sales Associate
Mobilinq
10.2023 - Current
- Handled 25+ customers per day, providing timely and professional assistance to them.
- Resolved customer complaints and inquiries, achieving a 96% satisfaction rating.
- Trained, coached, and mentored new sales associates for maximum performance.
- Utilized CRM systems (Salesforce, POS, etc.) to log interactions and track customer histories.
- Built strong relationships with customers by demonstrating active listening and clear communication.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Sales Associate
Mobile Care
06.2022 - 09.2023
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain inventory and store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
Rangoonwala Community Centre
03.2018 - 07.2019
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Master of Science - Energy Management
New York Institute of Technology
Vancouver05-2022
Bachelor of Science - Electrical Engineering
Osmania University
Hyderabad05-2016
Skills
- Customer and client relations
- Product knowledge
- Management
- Organization skills
- Office administration
Languages
English
Full Professional
Spanish
Limited Working
Hindi
Native or Bilingual
Timeline
Senior Sales Associate
Mobilinq
10.2023 - Current
Sales Associate
Mobile Care
06.2022 - 09.2023
Receptionist
Rangoonwala Community Centre
03.2018 - 07.2019
Master of Science - Energy Management
New York Institute of Technology
Bachelor of Science - Electrical Engineering
Osmania University
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