Furqan Mir
Summary
Highly organized and detail-oriented dispatcher with excellent communication skills, seeking a challenging role in a fast-paced environment. Goal is to leverage strong organizational skills and communication abilities to ensure efficient coordination and timely delivery of goods. With a keen eye for detail and a proactive approach, strives to optimize logistics operations and maintain a high level of customer satisfaction. Dedicated to providing exceptional service, confident in ability to handle the demands of a dynamic work environment and contribute to the success of the team.
Overview
5
5
years of professional experience
Work History
Dispatcher Coordinator/ Customer Service
NAPA Auto Parts - Genuine Parts
06.2024 - Current
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
AJIT TRANSPORT INC
12.2023 - 05.2024
- Oversaw team coordination to facilitate timely and efficient deliveries.
- Updated shipment timelines with the use of digital platforms.
- Resolved delivery-related issues while maintaining high customer satisfaction.
- Demonstrated strong communication, organizational abilities, and problem-solving skills.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Salesman and Customer Service
FIDO
01.2022 - 12.2023
- Enhanced abilities in critical thinking, effective communication, and solving problems.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Worker
SSENSE Warehouse
09.2019 - 12.2021
- Unpacked, organized, and stored merchandise efficiently.
- Exceeded expectations in collaborative team settings.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Certificate -
The automobile school Logistics Transport Dispatcher
01.2022
DES -
Lucien-Pagé Secondary school
01.2021
Skills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Stress tolerance
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Social Experience
TROTIBUS, Accompanying children to school, January 2017
Skills Developed
- Leadership, Social experience
- Discipline and team spirit, Soccer player at Lucien-Pagé High School
Qualities And Objectives
- Ease of understanding
- Focused, determined
- Excellent sense of responsibility, and great open-mindedness
- Ability to communicate warmly with people, sociable
- Ability to respond quickly to customers' needs
- Accustomed to Microsoft Office (Outlook, Word, PowerPoint)
Leisure And Interests
- Sports
- Music
- Cars
- Animals
Timeline
Dispatcher Coordinator/ Customer Service
NAPA Auto Parts - Genuine Parts
06.2024 - Current
Dispatcher
AJIT TRANSPORT INC
12.2023 - 05.2024
Salesman and Customer Service
FIDO
01.2022 - 12.2023
Worker
SSENSE Warehouse
09.2019 - 12.2021
Certificate -
The automobile school Logistics Transport Dispatcher
DES -
Lucien-Pagé Secondary school
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