FUNMI SUZAN LAWUYI
Waterloo,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
British Telecoms
03.2021 - 02.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Call Center Representative
Tesco
Dundee Scotland
07.2019 - 02.2021
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
High School Diploma -
Dundee College
Dundee Scotland06.2008
Bachelor of Arts - Business Administration
Kwara State Polytechnic
Nigeria07.1996
Some College (No Degree) - Waec
Victoria Island Secondary School
NigeriaSkills
- Data Entry
- Product Knowledge
- Information Security
- Consultative Sales
- Complaint resolution
- Call Management
- Conflict Resolution
- Customer Relations
- Call center experience
- Complaint Handling
Languages
English
Full Professional
Timeline
Customer Service Representative
British Telecoms
03.2021 - 02.2023
Call Center Representative
Tesco
07.2019 - 02.2021
High School Diploma -
Dundee College
Bachelor of Arts - Business Administration
Kwara State Polytechnic
Some College (No Degree) - Waec
Victoria Island Secondary School
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