Funmilola Olusesin
Newmarket,ON
Summary
Detail-oriented candidate with excellent skills in reconciliations and data analysis/presentations. An expert with over 9 years of experience in e-processing/settlement functions, foreign remittances, financial operational activities, risk identification/mitigations and maximizing gross profits through research and careful strategic planning. Knowledgeable with advanced abilities in hiring the right people, effective management of people, identifying potentials/coaching and maximizing strengths in individuals. Dedicated to giving customers the best possible experience to ensure continuity and goodwill to the organization. "Pleasure in the job puts perfection in the work." - Aristotle.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head, Platform Financial Operations
Pagatech Limited
04.2022 - 12.2023
- Coordinated Platform Financial team activities (a team of 12 members) to ensure customer satisfaction, accuracy of reconciliation, accuracy of expected settlement amounts (debit and credit impact), and prevention of fraud.
- Ensured compliance to set processes and policies.
- Managed both local and foreign payments to customers and merchants running into billions of Naira daily.
- Managed Pool funds accounts which involved moving huge sums of money (up to billions of Naira) between Pool accounts for daily settlement of funds by banks and processors.
- Strategized, proposed, and achieved set Key Objectives.
- Worked with other departmental heads to resolve issues, launch new products, and propose ideas for organizational growth.
- Conducted training for new and existing staff.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently to complete all tasks within deadlines and SLAs.
- Conducted research and provided advisory reports for management decision-making.
- Negotiated terms and agreements with partners, processors, banks, etc for business growth and profit maximization.
- Prepared and presented periodic reports to management and regulatory bodies.
- Conducted EPA reviews and assisted team members in areas of improvement and career growth.
- Achieved zero loss of funds due to team activities.
Senior Supervisor- Reconciliation Officer
Pagatech Limited
10.2020 - 04.2022
- Supervised team activities and ensured compliance with laid down processes and policies
- Reviewed team's output to ensure accuracy of reports to management staff and other stakeholders.
- Worked with team members to ensure customer satisfaction.
- Hired, appraised, and trained team members and offered constructive feedback to improve performance
- Created a culture of continuous improvement, inspiring employees to take action and solve problems.
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
- Met and exceeded productivity with the implementation of new processes to improve quality output.
- Coached employees and offered challenging assignments to develop leadership among team members
- Detailed new products and promotions to staff and relevant departments
- Disciplined employees, performed corrective actions, and recommended appropriate training to improve performance
- Liaised between executives and employees regarding company products, processes, and goals.
- Monitored market and competitor trends to inform future business decisions.
Reconciliation Officer
Pagatech Limited
11.2019 - 10.2020
- Reconciled the company's major Pool account and ensured no loss of funds which could run into billions of Naira if mismanaged or reported inaccurately.
- Managed the suspense account according to regulatory guidelines.
- Prepared periodic regulatory reports to relevant bodies
- Managed customer/merchant remittances in both Naira and other currencies
- Resolved customer issues to promote customer satisfaction and goodwill to the Company
- Managed the company's various centers' accounts and ensured compliance to laid down policies and guard against mismanagement of funds
- Led the department's Bank/POS reconciliation team
- Worked with Supervisors and the department's Head to ensure the smooth running of the department.
Junior Reconciliation Officer
Pagatech Limited
04.2015 - 11.2019
- Collected data from various sources to prepare accurate NIP, Bank, POS, Card and merchant reconciliations.
- Investigated and resolved discrepancies during accounts reconciliation process.
- Carried out personal bookkeeping services to reduce workload of senior staff members.
- Calculated amounts due, interest charges and balances.
- Generated financial, accounting or auditing reports and tables to support accounts payable and receivable processes.
- Drafted/kept financial reports to aid senior staff in managerial processes and support accurate decision-making.
- Reconciled or reported discrepancies identified in records, taking action to prevent future incidents.
- Minimized errors and variances with robust reconciliation processes.
- Assisted with fund recovery processes when necessary.
Associate Consultant
Nuovo Ventura Limited
08.2014 - 04.2015
- Partnered with project managers, executives and other consultants to meet needs in client's process documentation
- Presented proposals, updates and findings professionally with polished talks at executive level
- Supported client satisfaction through diligent scheduling and resource allocation plans
- Analyzed client processes and requirements and presented recommendations for continuous improvement
- Cultivated trust and built support with decision-makers by networking and developing relationships
- Consulted with business professionals to offer guidance on best practices and business operations
- Evaluated risks and security threats to determine the scope of the problem and actionable solution
- Produced daily/weekly reports outlining operational successes and gaps for use of senior management team
- Outlined and updated procedures based on latest industry data
- Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks
- Resolved or escalated business problems to keep operations moving smoothly
- Communicated regularly with external and internal personnel to understand and meet their needs
- Recommended improvements to current business processes with evidence-based advice
- Collected and documented data from a variety of sources to compile a complete picture of business operations
- Monitored internal systems and processes to quickly identify and address issues
- Developed procedures and policies, consistently improving processes and supporting organizational goals
- Supervised other consultants to ensure professional conduct with the client's staff
- Served as an intermediary between management/team members and the client's management/staff.
Direct Sales Agent
StanbicIBTC Bank
08.2013 - 08.2014
- Connected with potential customers through submission of proposals, networking and office-to-office selling.
- Opened and maintained up to 150 personal bank accounts.
- Used reports to enhance inside sales effectiveness and refine approaches.
- Built successful relationships with customers, achieved targets and maximized penetration in the Abuja territory, Nigeria.
- Canvassed neighborhoods/offices/schools/police stations etc to locate potential customers to achieve set targets.
- Leveraged persuasive communication skills and knowledge of banking industry products to expertly manage sales activities.
- Distributed marketing material to educate customers and build awareness for products.
- Called or emailed potential/existing customers to maintain a satisfied and profitable customer base.
- Advocated for customers as part of a consistent customer-first strategy centered on exceptional service for strong sales.
- Researched market and competitors regularly to stay ahead of changing trends.
- Maintained robust inventory of available products, avoiding account opening/ request for debit card delays and maximizing use of newly opened bank accounts.
- Managed accounts and resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Improved customer banking experience based on collated feedback.
- Addressed customer inquiries and concerns using extensive product knowledge.
- Handled customer complaints following company procedure.
- Helped customers activate accounts/debit cards.
- Liaised with customers in person, online and by phone.
- Assisted with KYC activities to ensure compliance with the bank's laid policies/processes.
Education
Graduate Certificate - Global Business Management
Centennial College
Scarborough, Ontario.04.2025
Bachelor of Science, Accounting -
University of Lagos
Lagos, Nigeria10.2011
Skills
- Attention to details
- Leadership
- Problem-solving
- Analytical thinking
- People Management
- Customer-centric
- Effective Communication
- Emotional Intelligence
- MS Office
Certification
- Excel Power One (Dbrown Consulting)
- Business Etiquette Training Course (PD Training)
- Managing the Customer Experience and Managing Expectations (Wave Academy)
- Accounting for Beginners and Financial Modelling (WilAct Consulting)
- Team and Leadership Skills (WilAct Consulting)
- Customer Experience Training (White&Roy Partnership (WRP))
- Report Automation in Modern Excel (Dbrown Consulting)
- Anti-Money Laundering and Combatting the Financing of Terrorism (Reg Compass)
Accomplishments
- Built a process from scratch for the reconciliation of the company's cash centers to guard against loss/mismanagement of funds.
- Handled the recovery of over 90% (running into hundreds of millions of Naira) of funds lost due to a system glitch in the e-transfer process. Worked tirelessly with the banks to recoup funds from affected accounts.
- My attention to detail skills/strong knowledge of various tasks has saved the company from losing funds which could easily happen if handled by unskilled individuals.
- Worked effectively with team members by being a good example and also providing motivation to ensure chargebacks logged against the company with short deadlines for responses are attended to even beyond office hours to protect the company from losing funds.
Languages
English
Yoruba
References
Available on request.
Hobbies and Interests
Reading and solving puzzles.
Timeline
Head, Platform Financial Operations
Pagatech Limited
04.2022 - 12.2023
Senior Supervisor- Reconciliation Officer
Pagatech Limited
10.2020 - 04.2022
Reconciliation Officer
Pagatech Limited
11.2019 - 10.2020
Junior Reconciliation Officer
Pagatech Limited
04.2015 - 11.2019
Associate Consultant
Nuovo Ventura Limited
08.2014 - 04.2015
Direct Sales Agent
StanbicIBTC Bank
08.2013 - 08.2014
Graduate Certificate - Global Business Management
Centennial College
Bachelor of Science, Accounting -
University of Lagos
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