Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Funmilola Oduntan

Chatham

Summary

Focused professional with experience in multi-site call center management, process simplifications, and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.

Overview

11
11
years of professional experience

Work History

Volunteer

family of virtues
02.2021 - Current
  • Participated in multiple philanthropy events to raise money for various charities
  • Coordinated special projects and assignments

Placement

Copper Terrace Long Term Care Facility
06.2024 - 08.2024

Completes client surroundings according to clients needs/policy

assists in the use of clients adaptive equipment, supportive/ assistive devices, Wheel Chair, Commode


assists in the use of clients prosthetic device, hearing aid.

assisting in catheter care maintaining and wound care


supports client using mechanical devices

Lift, Bed Pan, Urinal.

Customer Service Representative

bluewood enterprises
05.2023 - 08.2023
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Analyzed and collected customer information to prepare product or service reports
  • Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates

Customer Service Representative

Arise virtual solution
12.2021 - 04.2023
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes
  • Processed orders and detailed transaction information to customers

Volunteer

Regeneration outreach co
10.2020 - 12.2020
  • Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects
  • Helped organize fundraisers to benefit organizational objectives

Vice Principal

olive shoot Montessori school
02.2014 - 03.2017
  • Analyzed assessment results from standardized tests such as MAP testing or PARCC assessments in order to measure student proficiency against established standards
  • Maintained effective communication with district administrators regarding new initiatives and changes in policy or procedure
  • Analyzed student performance data to identify strengths and weaknesses in instructional programs and curriculum

Education

PSW CERTIFICATE - PERSONAL SUPPORT WORKER

ANDERSON COLLEGE
Windsor, ON
08-2024

Skills

  • Active Listening
  • Order Fulfillment
  • Customer Relations
  • Customer Service
  • Refund Processing
  • Order Processing
  • Technical Support

Languages

English
Elementary

Timeline

Placement

Copper Terrace Long Term Care Facility
06.2024 - 08.2024

Customer Service Representative

bluewood enterprises
05.2023 - 08.2023

Customer Service Representative

Arise virtual solution
12.2021 - 04.2023

Volunteer

family of virtues
02.2021 - Current

Volunteer

Regeneration outreach co
10.2020 - 12.2020

Vice Principal

olive shoot Montessori school
02.2014 - 03.2017

PSW CERTIFICATE - PERSONAL SUPPORT WORKER

ANDERSON COLLEGE
Funmilola Oduntan