Funmilola Amosu
Calgary
Summary
Dynamic Program Officer with proven expertise at the Center for Communication and Social Impact, adept at capacity building and program evaluation. Successfully led complex projects, enhancing stakeholder engagement and fostering collaboration. Recognized for implementing innovative solutions that improved program outcomes and increased community impact. Strong communicator with a keen attention to detail.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Officer
Center for Communication and Social Impact
04.2019 - 06.2024
- Provided key leadership to project managers, directors, and other team members.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.
- Assisted in the recruitment, selection, orientation, evaluation, coaching or mentoring process of staff members involved in the implementation or management process.
- Implemented effective monitoring systems to track program progress against established benchmarks.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Conducted thorough program evaluations to identify areas of improvement and implement necessary changes.
- Developed and managed budgets for multiple projects, ensuring optimal resource allocation and financial sustainability.
- Promoted the organization''s mission by actively participating in networking events and representing the organization at conferences or seminars.
Youth Development Volunteer
Elpizo and Charis Foundation
01.2015 - 03.2019
- Developed and delivered comprehensive workshops on topics such as leadership, teamwork, and communication skills.
- Mentored young people one-on-one in areas such as goal-setting, time management and interpersonal skills.
- Enhanced youth engagement by implementing interactive and experiential learning activities.
- Evaluated program effectiveness through regular data collection and analysis, informing future improvements.
- Increased awareness of available programs by conducting informative presentations at local schools and community centers.
- Facilitated peer mentorship opportunities, empowering youth to develop strong leadership qualities.
- Provided ongoing feedback to parents regarding their child''s progress within the program via formal evaluations or informal checkins.
Customer Care Team Lead
First Bank of Nigeria Ltd
07.2008 - 12.2014
- Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
- Implemented cross-training initiatives that enabled greater flexibility within the Customer Care Team during peak periods or employee absences.
- Provided constructive feedback to team members on their performance, encouraging continuous learning and development.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
- Coordinated with other departments to resolve complex customer issues, resulting in increased client retention rates.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing timely solutions.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued success.
- Created a positive work culture that fostered collaboration, teamwork, and open communication among team members.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Teller
First Bank of Nigeria Ltd
09.2006 - 06.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Service Officer
First Bank of Nigeria Ltd
06.2003 - 08.2005
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Psychology
University of Ado-Ekiti
NigeriaMaster of Science - Counseling Psychology
University Of Ibadan
NigeriaSkills
- Capacity building
- Training and facilitation
- Technical support
- Program evaluation
- Process improvement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Organizational skills
Languages
English
Certification
Leadership in Strategic Communication Workshop. 2015.
Timeline
Program Officer
Center for Communication and Social Impact
04.2019 - 06.2024
Youth Development Volunteer
Elpizo and Charis Foundation
01.2015 - 03.2019
Customer Care Team Lead
First Bank of Nigeria Ltd
07.2008 - 12.2014
Teller
First Bank of Nigeria Ltd
09.2006 - 06.2008
Customer Service Officer
First Bank of Nigeria Ltd
06.2003 - 08.2005
Bachelor of Science - Psychology
University of Ado-Ekiti
Master of Science - Counseling Psychology
University Of Ibadan
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