FUNMILAYO ELIZABETH OKHUMOYA
Saskatoon,Saskatchewan
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Hardworking, enthusiastic, and ready to take on exciting new challenges.
Overview
14
14
years of professional experience
Work History
Senior Associate
EXCEL PROMOTIONS
02.2022 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Identify and communicate with potential customers to support Breast Cancer Canada Genomics Research
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Educate donors on the different ways to support (monthly, one-time etc) research and daily leading the display, sales, and update of Breast Cancer Canada merchandise inventory at various event exhibitions
- Successfully led and managed exhibitions at stores like Walmart, Midtown Mall, Sobeys, Canadian Tire etc
- Build trust and maintain a safe and healthy relationship with customers by answering questions around Breast Cancer Canada research, donations, branded merchandise etc
- To 150+ walk-in store customers daily
- Lead and manage fundraising exhibitions across different communities in Saskatchewan
- Accountable for ensuring new reps are exploring all revenue opportunities for the brand at different exhibitions daily
- Learning and training new recruits on the organization’s sales and marketing systems.
Relationship Manager
EcoBank
10.2010 - 12.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked toward meeting set targets both in volumes and transactional levels
- Cultivation and maintenance of relationships with existing customers to create a good rapport and ensure quality service delivery
- Identification and development of new customers to maintain portfolio growth
- Mobilization of funds to ensure branch’s liquidity while contributing to profitability of branch.
Customer Support Administrator
Oceanic Bank
01.2010 - 09.2010
- Responded to and managed inbound customer calls concerning all account enquiries, transactions, account maintenance, technical issues and online support
- Provided guidance and support to customers in completing forms and in the use of self-service systems
- Conducted research and verify information via databases, websites, and resource documents
- Provided account management information such as balance due, transaction history, account closing and POS/ATM transaction issues
- Maintained accurate documentation on transactions and identified frequent requests and recurring complaints, and provided input regarding improvements to websites, information tools, resource databases
- Supported communications and transactions related to products, programs, services, policies and procedures.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
Education
Bachelor of Science - Sociology
Bowen University Iwo
Nigeria06.2007
Skills
- Excellent customer service
- Interpersonal Skills
- Excellent Communication skills
- Problem-solving abilities
- Data Entry
- MS Office proficient
- Daily Status Reports
- Account Reconciliation
- Second-Level Support
- Mission Critical Applications
Timeline
Senior Associate
EXCEL PROMOTIONS
02.2022 - Current
Relationship Manager
EcoBank
10.2010 - 12.2021
Customer Support Administrator
Oceanic Bank
01.2010 - 09.2010
Bachelor of Science - Sociology
Bowen University Iwo
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