Hi, I’m
Funmilayo Omolola-Adekunle
Toronto
Summary
Hardworking Customer service Officer and well-versed in reviewing financial documents, preparing loan packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths.. Currently enrolled in a post graduate diploma in Global Business Management at Fleming College Toronto.
Overview
14
years of professional experience
Work History
Beecroft Enterprises
Credit Officer(Remote)
04.2024 - Current
Job overview
- Review loan requests and assess client financial status
- Analyze risks and approve or reject loan requests
- Set up payment plans.
- Lead a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Optimized credit approval and collection processes, improving operational efficiencies by over 60%.
First Bank Nigeria Limited
Business Manager- Retail Marketing
11.2014 - 04.2024
Job overview
- Generated quality risk asset credit facilities that boosted the branch revenue by 180%.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Executed business plans to further strengthen and maximize territory sales and profits.
First Bank Nigeria Limited
Head- Customer Service
06.2010 - 10.2014
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines and onboarded over 60 customers daily on the banks digital platforms.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Fleming College TorontoToronto
Post Graduate Diploma in Global Business Management Candidate from Global Business Management
08.2025
Lagos State UniversityLagos,Nigeria
Bachelor of Science from Accounting And Finance
07.2005
Skills
- Strong product and service knowledge
- Superior communication and listening skills
- Microsoft office (Outlook and Excel)
- Exceptional interpersonal skills
- Ability to work in a fast-paced environment and under pressure
- Meticulous and attentive to details
- Ability to set priorities and multitask
- Good time management and organizational skills
- Flexibility to work in a 24/7 customer service environment and independently
- Adaptability
- Time management
Timeline
Credit Officer(Remote)
Beecroft Enterprises
04.2024 - Current
Business Manager- Retail Marketing
First Bank Nigeria Limited
11.2014 - 04.2024
Head- Customer Service
First Bank Nigeria Limited
06.2010 - 10.2014
Fleming College Toronto
Post Graduate Diploma in Global Business Management Candidate from Global Business Management
Lagos State University
Bachelor of Science from Accounting And Finance
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