Summary
Work History
Education
Skills
Volunteer
Timeline
Generic

Funmilayo Adeosun

Kitchener,Ontario

Summary

Highly organized and detail-oriented Office administrator with 7 years of experience managing office operations across legal and financial institutions. Proven track record in administrative support, customer service, and team leadership. Proficient in Microsoft Office Suite and QuickBooks. Adept at streamlining processes, improving efficiency, and ensuring smooth office functioning.

Work History

Team Supervisor

YMCA HBB
  • Supervised a team of administrative professionals, providing guidance and support.
  • Streamlined expense reporting and budget tracking processes.
  • Conducted regular team meetings to communicate objectives and provide updates.
  • Monitored and evaluated team performance, providing feedback and support for continuous improvement.

Head, Customer Success

Aella
  • Led a team of 10 customer service representatives, ensuring exceptional client experiences.
  • · Executed and monitored the daily performance of the team to ensure productivity and excellence, which reduced the churn rate of customers by 60% and increased the number of unique borrowers by 32%.
  • · Managed customers' onboarding process, ensuring a smooth transition from sales to implementation.
  • · Executed and monitored shift changes to uphold a successful operations strategy and maximize business success.
  • Attended to customer's requests, complaints and inquiries via support channels, emails, and social media platforms

Office Administrator

GreyChapel Legal
  • Assisted attorneys with legal research, document preparation, and case management.
  • Managed calendars, scheduled appointments, and coordinated meetings.
  • Manage office operations, including scheduling, correspondence, and filing of legal documents.
  • Tracked office supplies and restocked low-cost items to keep team members on-task and productive.
  • Implement new administrative procedures to enhance office efficiency.
  • Conduct data entry, manage databases, and ensure accurate record-keeping.

Education

Post-graduate Certificate - Project Management

Conestoga College
Brantford, ON

Bachelor of Arts - English Language And Literature

Olabisi Onabanjo University

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Budgeting and Financial Administration
  • Office Administration
  • Process Improvement
  • Data Entry and Database Management
  • Effective Communication
  • Problem-Solving

Volunteer

Volunteer- The Salvation Army, Brantford 

Timeline

Team Supervisor

YMCA HBB

Head, Customer Success

Aella

Office Administrator

GreyChapel Legal

Post-graduate Certificate - Project Management

Conestoga College

Bachelor of Arts - English Language And Literature

Olabisi Onabanjo University

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Funmilayo Adeosun