Funmilayo Adeosun
YMCA HBB
Kitchener,Ontario
Summary
Highly organized and detail-oriented Office administrator with 7 years of experience managing office operations across legal and financial institutions. Proven track record in administrative support, customer service, and team leadership. Proficient in Microsoft Office Suite and QuickBooks. Adept at streamlining processes, improving efficiency, and ensuring smooth office functioning.
Work History
Team Supervisor
- Supervised a team of administrative professionals, providing guidance and support.
- Streamlined expense reporting and budget tracking processes.
- Conducted regular team meetings to communicate objectives and provide updates.
- Monitored and evaluated team performance, providing feedback and support for continuous improvement.
Head, Customer Success
- Led a team of 10 customer service representatives, ensuring exceptional client experiences.
- · Executed and monitored the daily performance of the team to ensure productivity and excellence, which reduced the churn rate of customers by 60% and increased the number of unique borrowers by 32%.
- · Managed customers' onboarding process, ensuring a smooth transition from sales to implementation.
- · Executed and monitored shift changes to uphold a successful operations strategy and maximize business success.
- Attended to customer's requests, complaints and inquiries via support channels, emails, and social media platforms
Office Administrator
- Assisted attorneys with legal research, document preparation, and case management.
- Managed calendars, scheduled appointments, and coordinated meetings.
- Manage office operations, including scheduling, correspondence, and filing of legal documents.
- Tracked office supplies and restocked low-cost items to keep team members on-task and productive.
- Implement new administrative procedures to enhance office efficiency.
- Conduct data entry, manage databases, and ensure accurate record-keeping.
Education
Post-graduate Certificate - Project Management
Bachelor of Arts - English Language And Literature
Skills
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Budgeting and Financial Administration
Office Administration
Process Improvement
Data Entry and Database Management
Effective Communication
Problem-Solving
Volunteer
Volunteer- The Salvation Army, Brantford
Timeline
Team Supervisor
YMCA HBB
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Head, Customer Success
Aella
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Office Administrator
GreyChapel Legal
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Conestoga College
Post-graduate Certificate from Project Management
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Olabisi Onabanjo University
Bachelor of Arts from English Language And Literature
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