Funmilayo Adeosun
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Creative problem-solver versed in customer service, bringing experience and product knowledge to exceed revenue goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Toni's Fine Foods
01.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Used the POS system to enter orders, process payments, and issue receipts.
- Assisted customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Worked closely with the shift manager to solve problems and handle customer concerns.
Head, Customer Success
Aella App
06.2018 - 12.2023
- Managed and led a team of ten customer success analysts to ensure high product customer satisfaction and retention.
- Executed and monitored the daily performance of the team to ensure productivity and excellence, which reduced the churn rate of customers by 60% and increased the number of unique borrowers by 32%.
- Managed customers' onboarding process, ensuring a smooth transition from sales to implementation using 5S.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality products and services to meet and exceed customer expectations.
- Strategized with the Engineering team by providing customers pain points, which led to the organization building
- Executed and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - English Language
Olabisi Onabanjo University
NigeriaPost Graduate Certificate - Project Management
Conestoga College
Brantford, Ontario Canada 09.2024
Skills
- Customer Service
- POS Systems
- Customer Assistance
- Payment Processing
- Returns processing
- Cash Handling
- Product restocking
- Point of sale operation
- Cash Drawer Balancing
- Product Knowledge
- Time management skills
- Organizational abilities
- Written and verbal communication
- Conflict Resolution
Certification
- Customer service Management, Philip Consulting, 2022
- Agile Project Management: Continuous Improvement, LinkedIn Learning, 2023
- CPR/AED/FIRST AID, National CPR foundation, 2024
Timeline
Cashier
Toni's Fine Foods
01.2024 - Current
Head, Customer Success
Aella App
06.2018 - 12.2023
Bachelor of Arts - English Language
Olabisi Onabanjo University
Post Graduate Certificate - Project Management
Conestoga College
- Customer service Management, Philip Consulting, 2022
- Agile Project Management: Continuous Improvement, LinkedIn Learning, 2023
- CPR/AED/FIRST AID, National CPR foundation, 2024
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