Funmi Adeleye
Peterborough,Ontario
Summary
Business professional with more than 6 years of experience in management role and strategic planning skills. Dedicated to satisfying customers with fast, knowledgeable support and friendly assistance. Handles high volumes of work with skills, issue research, and solution development. Proper documentation and tracks resolutions to improve overall customer experience. Excellent time management and Leadership abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Online Customer fulfillment Associate
Walmart Canada
04.2021 - Current
- Quickly triaged incoming calls and escalated calls when need occur, reducing the average waiting time to resolution by 15%
- Offering effective sale techniques to customers and achieved a 99.5% customer approval rating with an empathetic approach
- Efficiently picks and assembles orders into various temperature areas in less than 20 minutes
- On-time Delivery to customers with quality goods with a minimum of 5 minutes and correctly documentation of label orders
- Demonstrates flexibility in completing and adjusting to work assignment based on customer request and meeting daily delivery schedules per hour.
Technical Support service Manager
Jaolad printing press
02.2017 - 12.2020
- Conducted in-depth product and issue resolution research to address customer concerns
- Enhance support and procedures, resulting in a 94% end user satisfaction rate
- Carried out day-day-day duties accurately and efficiently
- Enhance support and procedures, resulting in a 95% end user satisfaction rate
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Administrator
Muritala International Airport
01.2011 - 12.2016
- Maintained financial data to provide accurate analysis on weekly basis
- Reduced unnecessary business expenses by 40% within 12 months by executing new standardized business policies
- Conducted market surveys to identify the need for services
- Forecasted optimal selling services with 93% accuracy
- Evaluated customer account information to assess current issues and determine solutions
- Explained benefits and advantages of different service offerings to customer
- Communicate information to customers about ticketing, baggage, and service
- Generate timelines to achieve targets by overseeing the day-to-day activities of the team and motivating business policies.
Financial Analyst/Advisor
WAPIC ASSURANCE
01.2006 - 12.2010
- Profiled and analyzed investment products to devise financial strategies, meeting client financial needs rating from 88% to 99.9% and forecasting opportunities with highest return on investments
- Analyzed wills, insurance policies and corporate contracts
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms
- Design and implement templates of internal financial reports and dashboards for operational department which increased profits by 55%
- Contributed analyzed ideas to the marketing budget that help reduce cost by 20%
- Assist on special project / stretch assignment and tasks.
- Managed portfolio performance by monitoring changes in markets, client objectives, and risk tolerance levels.
Education
Diploma - General Business
Fleming College
04.2022
Higher National Diploma - Banking & Finance
Osun State College of Technology
09.2006
National Diploma - Banking & Finance
Osun State College of Technology
12.2002
Skills
- Good Human Relations skills
- Multi-tasking
- Microsoft Office
- Team player
- Detail – Oriented
- Empathetic & courteous
- Strong analytical and problem-solving skills
- Inventory management
- Relationship Building
- Schedule Management
- Recordkeeping and Reporting
- Customer Service
- Records Management
- Office Management
- Business strategies
Certification
- Certified Administrator, Nigeria Institute of Management (NIM), 05/2008
- CPR / AED / First - Aid provider, National CPR Foundation, Canada, 09/2021
References
References are available upon request.
Timeline
Online Customer fulfillment Associate
Walmart Canada
04.2021 - Current
Technical Support service Manager
Jaolad printing press
02.2017 - 12.2020
Business Administrator
Muritala International Airport
01.2011 - 12.2016
Financial Analyst/Advisor
WAPIC ASSURANCE
01.2006 - 12.2010
Diploma - General Business
Fleming College
Higher National Diploma - Banking & Finance
Osun State College of Technology
National Diploma - Banking & Finance
Osun State College of Technology
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