Fung Helen Fung
Victoria,B.C
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
HSBC Bank Of Canada
05.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations
- Branch compliance officer to supervise mutual fund related activities
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Senior Personal Banker
HSBC Bank of Canada
04.2022 - 04.2023
- Providing support/guidance to personal bankers when needed
- Monitoring and safeguarding operation
- Resolving customers complaints and providing alternative solutions
- Accomplishing daily/monthly duties and tasks as accordance to procedures
- Providing training to new personal bankers.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both bank''s reputation and its customers'' interests.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Personal Banker
HSBC Bank of Canada
01.2021 - 04.2022
- Providing excellent customer service by assisting customers with their daily banking needs
- Resolving customers complaints and providing alternative solutions
- Promoting digital banking to benefit customers from daily banking activities
- Promoting different types of financial products to better meet customers' needs
- Assisting team with various administrative works.
Education
Branch compliance officer course -
Canadian Security Institute
04.2023
Investment fund in Canada -
Canadian Security Institute
04.2022
Practical Nursing Program -
Camosun College
Victoria, BC06.2012
Skills
- Attentive listening and effective communication with customers and colleagues
- Exceptional planning and organizational skills obtained from working in a fast pace working environment
- Detailed Oriented demonstrated from performing tasks with accuracy and precision
- Proven to have prioritizing skill and meet multiple deadlines
- Outstanding customer service skill with track record in resolving customers complaints
- Strong teamwork spirit demonstrated by working effectively with colleagues to excel customers' needs
- Willing to learn new knowledge/technology
Languages
English
Chinese (Mandarin)
Timeline
Assistant Manager
HSBC Bank Of Canada
05.2023 - 03.2024
Senior Personal Banker
HSBC Bank of Canada
04.2022 - 04.2023
Personal Banker
HSBC Bank of Canada
01.2021 - 04.2022
Branch compliance officer course -
Canadian Security Institute
Investment fund in Canada -
Canadian Security Institute
Practical Nursing Program -
Camosun College
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