Caileigh Crocker
Leduc
Overview
4
4
years of professional experience
Work History
Shift lead/Banquet server
Silverwater grill
04.2025 - 09.2025
- Worked opening shifts (starting from 6am), served and prepared buffets for multiple tour groups of 40 to 50 guests at once, restocked buffet items for the next day, made coffee for buffet and dine in guests, prepared and served coffee, cappuccinos, espressos and other types of coffee beverages for guests. Served customers dining in by bringing them menus, taking their F&B orders, and delivering their meals in a timely manner. Partially responsible for the duties of other servers if a manager was not present. Make and serve alcoholic beverages, took cash and card payments as well as room charges, experience in cashing out tips, switching out kegs, stocking host stand, cleaning and resetting tables as well as cleaning floors, windows, bar, counters, polishing silverware, glasses and plates, experience with using a POS machine to take payments, apply discounts and submit food orders.
Key Holder
Claires Accessories
08.2023 - 04.2025
- Worked closing shifts (until 12am some nights), customer focused environment, listening to customer requests and questions and assisting, upselling products to customers when deals are on, greeting customers, using a POS machine to take emails and payments, organizing shipment boxes (upwards of to 400 boxes sometimes) and going through each box to restock the sales floor, would open/close the store alone when scheduled, counted the till at the beginning/end of shifts as well as keep the store clean and organized. Taking out garbage/cardboard at the end of each day, pierced the ears of people between the ages of 3 months to 80 years old, learning how to settle conflict and anxiety with customers getting piercings
Hostess/Busser/Expo
Ricky's All Day Grill
07.2021 - 06.2022
- Was the only host that worked in the restaurant, would greet and seat customers at tables, would work on a rotation of seating for servers to ensure everyone was getting treated fairly, polished cutlery, cut lemons and limes, prepared and served drinks to guests, wiped down and reset tables, refilled condiments, prepped food at the pass with garnish and deliver customers their meals, swept, mopped, vacuumed, dusted, polished windows (inside and out) to maintain cleanliness of the restaurant, took reservations, kept host stand clean and restocked at all times, took mobile orders and prepared them for pickup, cleared off dirty plates and glasses from tables and dump/rinse them at the dish pit, always created a warm and welcoming environment for all guests.
Education
High School Diploma -
Leduc Composite High School
Leduc, AB06.2023
Skills
- Has worked in the hospitality and customer service industry for over 5 years, working in lounges, hotels & breakfast restaurants as well as retail Skilled and experienced in handling food, alcohol, coffee beverages, shipment and customers Has worked well as a team player and both alone, very versatile in work ability and always open to gaining new skills in the industry works well in a fast paced environment, under pressure and when placed in a leadership role experienced in guest services and a customer service focused work place
Timeline
Shift lead/Banquet server
Silverwater grill
04.2025 - 09.2025
Key Holder
Claires Accessories
08.2023 - 04.2025
Hostess/Busser/Expo
Ricky's All Day Grill
07.2021 - 06.2022
High School Diploma -
Leduc Composite High School
AWARDS
-WHMIS certificate,
-AGLC proserve,
-AGLC proTECT certificate