JATIN YADAV
Regina,SK
Summary
Results-driven Small Business Inbound Sales Manager with 5 years of experience within the telecommunications industry. Proven track record of exceeding sales targets, building high-performing teams, and optimizing customer engagement strategies. Adept at leveraging in-depth industry knowledge and innovative sales techniques to drive revenue growth. Known for exceptional leadership skills, fostering a culture of collaboration, and consistently delivering outstanding results.
Overview
6
6
years of professional experience
Work History
Small Business Sales – Team Manager
Bell Mobility
01.2023 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Inbound Consumer Direct Sales – Team Manager
Bell Mobility and Residential Services, Plan
01.2021 - 01.2023
- Conducted regular one-on-one coaching sessions with team members, providing feedback, guidance, and skill development opportunities to enhance their sales techniques and product knowledge
- Maintained strong, open line of communication with team, fostering connected and engaged work environment, and ensuring that team members had support needed to excel.
- Acted as liaison between sales team and senior management, conveying team achievements, challenges, and recommendations for process improvements.
- Played key role in recruiting and onboarding new sales representatives, conducting interviews, and providing training to ensure seamless transition into team.
- Placed strong emphasis on call quality, ensuring that team members adhered to highest standards of customer service and compliance, resulting in consistently positive call quality scores
- Emphasized use of probing questions to uncover customer needs and pain points, empowering team to tailor sales pitches with compelling sales points
- Developed and executed sales strategies and campaigns to drive revenue growth, improve customer retention, and meet or exceed sales targets
- Collaborated with product and marketing teams to stay updated on product launches, promotions, and industry trends, ensuring that team was well-informed to promote and sell latest offerings while effectively utilizing probing questions
- Achieved mastery in evaluating calls, meticulously assessing customer interactions, and delivering targeted, constructive feedback to enhance team performance.
Employee Partnership Plan- Subject Matter Expert
Bell Mobility
01.2020 - 01.2021
- Acted as primary coordinator for Inbound Sales Team, specializing in Employee Partnership Plan for corporate plans.
- Streamlined agent support processes, resulting in reduction in handling time for agent inquiries and increase in overall team efficiency.
- Collaborated with agents to provide on-the-job coaching and guidance, leading to improved sales performance and higher customer satisfaction levels.
- Coordinated and facilitated regular training sessions and workshops for sales agents, ensuring that were well-equipped to effectively promote and sell corporate plans.
- Offered hands-on coaching and guidance to agents when they encountered challenges or required immediate assistance, helping them navigate system issues, address customer inquiries, and make effective sales pitches
- Maintained deep understanding of corporate plans, staying updated on product offerings, pricing structures, and industry trends to provide accurate and up-to-date information to sales agents
- Acted as liaison between sales agents and higher management, escalating customer issues or feedback as necessary, and providing insights into areas where process improvements were needed
- Demonstrated commitment to maintaining high level of customer satisfaction by addressing customer inquiries and concerns promptly and professionally.
Field Service Technician
Bell Technical Solutions
01.2018 - 01.2020
- Acted as brand ambassador for Bell Canada, consistently upholding company's service standards and values in direct customer interactions.
- Conducted on-site installations, upgrades, and repairs of TV, Internet, Home Phone, and Smart Home services for residential and business customers, ensuring that all installations were completed efficiently and according to company standards
- Operated specialized tools and equipment to install and configure devices, including set-top boxes, routers, and Smart Home automation systems, ensuring seamless connectivity and functionality
- Provided comprehensive demonstrations and training to customers on how to use and optimize their services, ensuring customers were fully satisfied with installation and knowledgeable about the features and benefits
- Upheld company's reputation by providing exceptional customer service and consistently meeting or exceeding service quality standards
- Complied with safety regulations and best practices during installations and service calls, ensuring safety of customers.
- Conducted diagnostic tests and troubleshooting to identify and resolve service-related issues, delivering prompt and effective solutions to maintain service quality.
Education
Diploma - Design and Drafting
Sheridan College
Diploma - Mechanical Engineering
TFGP
Skills
- Coaching and Development
- Collaborative Teamwork
- Performance Coaching and Evaluation
- Customer-Centric approach
- Communication and Interpersonal Skills
- Data-Driven Decision making
- Motivating Team
- Telecommunication Sales
- Coaching for Success
- Fraud and Prevention
- Companies Value and Mission
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Full Professional
Timeline
Small Business Sales – Team Manager
Bell Mobility
01.2023 - Current
Inbound Consumer Direct Sales – Team Manager
Bell Mobility and Residential Services, Plan
01.2021 - 01.2023
Employee Partnership Plan- Subject Matter Expert
Bell Mobility
01.2020 - 01.2021
Field Service Technician
Bell Technical Solutions
01.2018 - 01.2020
Diploma - Design and Drafting
Sheridan College
Diploma - Mechanical Engineering
TFGP
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