Frozan (Fay) Nasserjah
Surrey,BC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development with excellent organizational and time managements skills. Accomplished in providing unsurpassed support to demanding customers while working co-operatively in diverse teams. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
Coldwell Banker Universe Realty
02.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Built long term connections with clients to encourage repeat business and referrals.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Built relationships and collaborated with Mortgage Companies, Home Inspectors, Lawyers, Appraisers, General Contractor, etc. to ensure positive experience from start to finish for my clients
Project Coordinator
Schneider Electric Canada
04.2009 - 09.2015
- Be the single point of contact for all internal and external customers throughout the life cycle of multiple orders
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Monitor and manage customer’s orders and shipment
- Manage customer expedite request
- Diligently manage ‘change order’ process
- Continually monitor and effectively communicate order status to relevant parties
- Complete post shipment tasks, such as warranty claims and product returns
- Follow up and work with distributors to resolve any claims and debit memos
Manager
Cool Water Enterprises
09.2007 - 04.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Education
Real Estate License - Real Estate
Sauder School of Business
Vancouver, BC01.2021
High School Diploma -
Thomas Jefferson Highschool
Auburn, WA06.2004
Skills
- Client-Oriented
- Excellent Written and Oral Communication
- Computer Proficiency
- Active Listening
- Recordkeeping Strengths
- Client Needs Assessment
- Extensive Communication Skills
- Customer Relations
Languages
Persian
Native or Bilingual
Award
2021 Top Gold Producer in 1st Year of Real Estate
2022 Top Producer Silver Award
Timeline
Real Estate Agent
Coldwell Banker Universe Realty
02.2021 - Current
Project Coordinator
Schneider Electric Canada
04.2009 - 09.2015
Manager
Cool Water Enterprises
09.2007 - 04.2009
Real Estate License - Real Estate
Sauder School of Business
High School Diploma -
Thomas Jefferson Highschool
Similar Profiles
Christopher ArteagaChristopher Arteaga
Real Estate Agent at Coldwell Banker Realty/Realty Of ChicagoReal Estate Agent at Coldwell Banker Realty/Realty Of Chicago
Carisha BurkeCarisha Burke
Sales Consultant at HAPPY SELLING REALTY GROUP/COLDWELL BANKER REALTYSales Consultant at HAPPY SELLING REALTY GROUP/COLDWELL BANKER REALTY
Shannon DeLucaShannon DeLuca
Realtor at Langsner Realty Group/Coldwell Banker RealtyRealtor at Langsner Realty Group/Coldwell Banker Realty
Jagjit KaurJagjit Kaur
Assistant Accountant at CA Satish Kumar GuptaAssistant Accountant at CA Satish Kumar Gupta
Simran KaurSimran Kaur
Health Care Assistant Practicum at CaregiverHealth Care Assistant Practicum at Caregiver