FROY RODRIGUEZ
Los Angeles
Summary
Customer service professional with 8+ years of experience supporting customers across phone, email, chat, and in-person environments. Bilingual and fluent in English and Spanish with strong problem-solving, communication, and multitasking skills. Proven ability to handle high-volume interactions, resolve customer issues efficiently, and support sales and operational goals.
Overview
10
10
years of professional experience
Work History
Personal Driver
Tower EV
Inglewood, CA
08.2024 - Current
- Deliver safe, reliable, and professional transportation services to a diverse customer base.
- Maintain high customer satisfaction through clear communication and professionalism.
- Adapt quickly to changing routes, schedules, and customer needs.
Customer Service Representative / Business Development Associate
Salsbury Industries
Carson, CA
08.2020 - 04.2024
- Provided customer support via phone, email, and chat in a fast-paced environment.
- Assisted with sales processes including quotes, order entry, and follow-ups.
- Handled technical inquiries and resolved customer issues efficiently.
- Processed orders and maintained accurate customer and transaction data.
- Conducted research to support customer requests and internal operations.
Customer Service Representative
Beliveo S.A. de C.V.
Guadalajara, Mexico
10.2017 - 06.2020
- Managed high-volume customer interactions via phone and back-office support.
- Resolved billing and account inquiries for telecommunications clients.
- Processed applications for financial services (loan accounts).
- Maintained accuracy and efficiency while meeting performance targets.
Administrative Assistant
Amray S.A. de C.V.
Pénjamo, Mexico
09.2016 - 09.2017
- Supported HR processes including onboarding and new hire documentation.
- Developed and implemented workplace safety procedures and emergency plans.
- Coordinated and executed evacuation drills for 100+ employees.
- Provided translation support (English ↔ Spanish) for management meetings.
Education
Bachelor’s Degree - Administration
Colegio Nacional De Educación Profesional Técnica
Guanajuato, MexicoSkills
- Customer Support (Phone, Email, Chat, In-Person)
- Conflict Resolution & Problem Solving
- Sales Support & Order Processing
- Technical Support Assistance
- Data Entry & Research
- Time Management & Multitasking
- Bilingual: English & Spanish
- Computer skills
Timeline
Personal Driver
Tower EV
08.2024 - Current
Customer Service Representative / Business Development Associate
Salsbury Industries
08.2020 - 04.2024
Customer Service Representative
Beliveo S.A. de C.V.
10.2017 - 06.2020
Administrative Assistant
Amray S.A. de C.V.
09.2016 - 09.2017
Bachelor’s Degree - Administration
Colegio Nacional De Educación Profesional Técnica
Additional Experience
Penjamo City Hall, Community Service, Mexico, 08/2014, 07/2015, Provided front-desk customer service and administrative support. Assisted treasury department with filing and documenting.