Froilan Galvan

• Managed daily operations to enhance workflow efficiency and productivity.
• Coordinated scheduling and resource allocation for optimal team performance.
• Implemented process improvements that streamlined operational procedures.
• Assisted in training new staff on standard operating procedures and safety protocols.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
• Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Trained new package handlers on safety protocols and operational procedures.
• Coordinated hands-on training sessions to enhance team efficiency and performance.
• Monitored trainees' progress, providing feedback for skill development.
• Implemented best practices for package handling to reduce errors and improve workflow.
• Assisted in developing training materials tailored to individual learning styles.
• Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
• Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.

• Sorted packages for efficient processing and delivery, ensuring compliance with safety standards.
• Operated material handling equipment to transport packages within the facility, maintaining workflow efficiency.
• Assisted in loading and unloading trucks, optimizing loading patterns to maximize space utilization.

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• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries, enhancing overall shopping experience.
• Maintained cleanliness and organization of cashier area to ensure a welcoming environment.
• Handled cash, credit, and electronic payments while adhering to company policies.
• Resolved customer complaints promptly, contributing to improved satisfaction levels.
• Adapted quickly to new software updates and operational changes in the store's system.
• Collaborated with team members to streamline checkout processes during peak hours.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.