Froilan De Leon
West Kelowna,Canada
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor (Shift Manager)
Park Inland Restaurant (Wendy’s)
01.2023 - Current
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Establish work schedules and procedures
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures as necessary, perform duties of the workers supervised
- Ensure that food and service meet quality control standards
- Prepare and submit reports
- Prepare budget and cost estimates
- Address customer's complaints and concerns.
Assistant Restaurant Manager
Kungfu Master Cooking Group/ Shanzhen Haiwei Food Group
04.2022 - 08.2022
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors’ contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback and recommend improvements to our menus.
Assistant Manager (Restaurant)
Singapore Saizeriya Pte Ltd
11.2018 - 12.2021
- Responsible for serving customers of the company (which shall include but not limited to taking orders, serving the food to the customers and tending to the needs and requests of the customers), transmitting food orders to the kitchen, assisting in preparation of the food for serving when necessary and assisting in the cleaning and tidying of the premises of the restaurant
- Duties shall includes Supervising the new Crews and/or Cook as directed by the Manager
- Also Responsible for performing such further or other duties as may from time to time be assigned by the Manager.
Senior Captain (Restaurant)
Long Beach Marina Pte Ltd
05.2016 - 11.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stock service areas with supplies such as coffee, food, tableware, and linens.
Admission Officer
St. Luke's Medical Center Global City
11.2012 - 05.2016
- Provides administrative support services in the admission process for all internal and external customers of the Department such as admitting patients into the hospital by interviewing patient/relatives, assessing patients medical condition and financial status, encoding of data, filing and preparing various documents as well as carrying out tasks and activities based on policies, procedures and guidelines to achieve expected outputs.
Front Desk Officer
Topserve Manpower Services Inc.
05.2012 - 10.2012
- Deliver excellent customer service, at all times
- Assist in keeping the hotel reception area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Conduct regular security checks throughout the day and report any security issues to line manager
- Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
- Provide reports, as required, for housekeepers and management
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
Management Trainee
Long Beach King Seafood Restaurant
05.2010 - 11.2010
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Education
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
Manadaluyong City, Philippines04.2012
Skills
- Customer Service
- Front Office
- Food And Bevarage Services
- MS Word/Excel
- Front Desk/ Concierge/ Host
- Billing and Invoice
- Staff Supervision
- Operations Management
Currentlocation
602 – 3488 Sonoma Pines Drive, West Kelowna, BC, Canada
Trainingsseminars
- 06/06/23, Emergency First Aid for Industry (OFA Level 1 Equivalent), St. John Ambulance, Kelowna British Columbia, Canada
- 06/07/23, Managing Food Safety, FoodSafetyMarket.com
- 05/02/22, Food Handler Seminar, Taguig City Health Office, Sanitation Office Room, 3rd Floor City Health Office, Tuktukan, Taguig City
- 06/15/22, Basic Food Safety Training For Managers, Shanzhen Haiwei Food Corporation, 6 Doors Restaurant, Uptown Mall, Bonifacio Global City, Taguig City
- 11/19/18, Food & Bevarage Safety and Hygiene Policies and Procedure, Ascendo Consulting Pte Ltd, 9 Little Road #02-01 Singapore 536985
- 03/21/13, Effective Customer Complaints Management, Patient Experience - SLMC BGC, St. Luke's Medical Center - Global City
- 03/21/13, Customer Service Champion Training, Human Resources - SLMC BGC, St. Luke's Medical Center - Global City
- 05/11/12, Personal Effectiveness Program 3: Working in a Customer-Driven Environment, Human Resources - SLMC BGC, St. Luke's Medical Center - Global City
- 05/11/12, Infection Control Basic Course, Infection Control Service - SLMC BGC, St. Luke's Medical Center - Global City
- 05/10/12, Basic Life Support, Human Resources - SLMC BGC, St. Luke's Medical Center - Global City
- 05/07/12, Hospital Waste Management, Facilities Management and Engineering, St. Luke's Medical Center - Global City
- 05/07/12, Bio-Safety Emergency Preparednessn and Disaster Control, Facilities Management and Engineering, St. Luke's Medical Center - Global City
- 05/30/09 - 09/12/09, On The Job Training (Practicum), Burgoo Restaurant, Burgoo - Gateway Mall
- 09/01/07, Housekeeping, Front Office and F&B/ Banquet Seminar, Legend International Resorts LTD., El Centro, Legend International Resorts Limited, SBFZ
Height
170.22 cm
Weight
79.18 kg
Personal Information
- Age: 35
- Date of Birth: 08/14/88
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again
References
Available Upon Request
Languages
Filipino
Native or Bilingual
English
Full Professional
Timeline
Food Service Supervisor (Shift Manager)
Park Inland Restaurant (Wendy’s)
01.2023 - Current
Assistant Restaurant Manager
Kungfu Master Cooking Group/ Shanzhen Haiwei Food Group
04.2022 - 08.2022
Assistant Manager (Restaurant)
Singapore Saizeriya Pte Ltd
11.2018 - 12.2021
Senior Captain (Restaurant)
Long Beach Marina Pte Ltd
05.2016 - 11.2018
Admission Officer
St. Luke's Medical Center Global City
11.2012 - 05.2016
Front Desk Officer
Topserve Manpower Services Inc.
05.2012 - 10.2012
Management Trainee
Long Beach King Seafood Restaurant
05.2010 - 11.2010
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
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