Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Frodouard BARUTWANAYO

Frodouard BARUTWANAYO

IT TECHNICIAN
Ottawa,ON

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

IT Technician

Pacificlawoffice
OTTAWA, ONTARIO
12.2023 - Current
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

IT Manager

IT SOLUTIONS HOUSE
10.2012 - 11.2023
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managing all IT technicians and electricians
  • Prepare and make invoice for our customers
  • Supporting on line or on the site all software and hardware all technical problems
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

IT Administrator

Catholic Relief Services, CRS RWANDA
KIGALI, RWANDA
09.2009 - 10.2009
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Achieved faster network connectivity by installing high-performance routers, switches, and access points.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
  • Reduced company downtime by proactively managing server backups and disaster recovery planning.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
  • Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
  • Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
  • Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
  • Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
  • Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
  • Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
  • Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
  • Established strict access controls based on role-based policies, enhancing organizational compliance standards.
  • Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Reviewed deficiencies based on internal audits and suggested remedies.
  • Developed multi-site IT execution strategies, aligning work orders at CRS man office locations to effectively align available resources with historical service data.
  • Designed staffing plans for newly opened GISENYI locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Oversaw development and implementation of improvements to support and network operations.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

IT Officer

Catholic Relief Services, CRS Burundi
BUJUMBURA, BURUNDI
01.2009 - 08.2012
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
  • Reduced company downtime by proactively managing server backups and disaster recovery planning.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Improved system efficiency by implementing new software and hardware solutions.
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Developed and maintained company intranet, streamlining internal communication processes.
  • Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
  • Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
  • Implemented disaster recovery plans to minimize downtime during critical situations.
  • Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
  • Conducted regular system audits for compliance with industry standards and regulations.
  • Optimized server capacity by consolidating resources and virtualizing servers where necessary.
  • Assessed user needs and provided tailored training sessions for improved technological competency across departments.
  • Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
  • Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
  • Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
  • Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
  • Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
  • Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
  • Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
  • Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
  • Led successful migration of company data to cloud-based storage systems for increased accessibility and security.
  • Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
  • Customized and repaired technology based on staff requests.
  • Coordinated technical training and personal development classes for staff members.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Created and terminated user's accounts from start to finish in business applications.
  • Guided organizational technology strategy and roadmaps.
  • Oversaw IT department operations and training.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Assisted in development of long-term strategies to grow department and resources.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Updated customers and senior leaders on progress and roadblocks.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.

IT Technician

COMPUTECS
BUJUMBURA, BURUNDI
07.2003 - 12.2009
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Implemented internal quality standards to secure electronic records integrity.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Maintained office PCs, networks and mobile devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Recovered critical information from data back ups to restore functionality.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Linked computers to network and peripheral equipment.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Installed and configured operating systems and applications.
  • Set up and maintained user accounts and client access.
  • Offered assistance in implementing and developing training programs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Developed and implemented preventive maintenance procedures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Created user accounts and assigned permissions.
  • Assisted in development of system security protocols.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

INGENIEUR TECHNICIEN - TELEINFORMATIQUE

INSTITUT SUPERIEUR DES TECHNOLOGIES
BURUNDI BUJUMBURA
01.2002 - 12.2005

MCITP SERVER ADMINISTRATOR - WINDOWS SERVER 2008

COMPUTER TRAINING INSTITUTES
INDE NEW DHELI
10.2010 - 11.2010

2 Eme CANDUDATURE - Science

UNIVERSITE DU BURUNDI
BUJUMBURA BURUNDI
01.1998

Skills

  • Help Desk Operations
  • Debugging
  • Peripheral Repair
  • Application Installations
  • Hardware Installation
  • Desktop Technical Support
  • Helpdesk Services
  • Network Maintenance
  • Problem Solving
  • Remote Support
  • Customer Service
  • Software Configuration
  • Help Desk Support
  • Hardware Configuration
  • Technical Troubleshooting
  • User Support
  • Device Installation
  • LAN/WAN
  • Computer Diagnostics
  • TCP/IP

Languages

English
Professional Working
French
Native or Bilingual
Swahili
Limited Working

Timeline

IT Technician

Pacificlawoffice
12.2023 - Current

IT Manager

IT SOLUTIONS HOUSE
10.2012 - 11.2023

MCITP SERVER ADMINISTRATOR - WINDOWS SERVER 2008

COMPUTER TRAINING INSTITUTES
10.2010 - 11.2010

IT Administrator

Catholic Relief Services, CRS RWANDA
09.2009 - 10.2009

IT Officer

Catholic Relief Services, CRS Burundi
01.2009 - 08.2012

IT Technician

COMPUTECS
07.2003 - 12.2009

INGENIEUR TECHNICIEN - TELEINFORMATIQUE

INSTITUT SUPERIEUR DES TECHNOLOGIES
01.2002 - 12.2005

2 Eme CANDUDATURE - Science

UNIVERSITE DU BURUNDI

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Frodouard BARUTWANAYOIT TECHNICIAN