Fritz Carl Pascua
Richmond,BC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Able to follow instructions and be proactive. Works well in a team setting. Proven expertise in problem solving and handles complex issues patiently therefore ensuring client satisfaction.
Overview
5
5
years of professional experience
Work History
Content Moderator
Enshored
03.2018 - 10.2021
- Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
- Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
Call Center Representative
Hinduja Global Solutions
07.2016 - 11.2017
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
Education
Bachelor of Science - Hotel And Restaurant Management
STI College
Cainta, Philippines05.2016
Skills
- Patience and Tolerance
- Microsoft Office
- Source Utilization
- Problem Identification
- Strong attention to detail
- Critical Thinking
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Content Moderator
Enshored
03.2018 - 10.2021
Call Center Representative
Hinduja Global Solutions
07.2016 - 11.2017
Bachelor of Science - Hotel And Restaurant Management
STI College
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