Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fritz Figueroa

Fort McMurray,AB

Summary

Proven achiever with a strong work ethic and skilled in MS Word & Excel, I excelled in my jobs by streamlining customer service processes and enhancing first-contact resolution rates. A team player, I consistently exceeded performance targets and maintained high product knowledge, contributing to improved efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer

Red Arrow
03.2023 - Current
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Increased first-contact resolution rates by employing effective problem-solving techniques during interactions with customers.
  • Provided comprehensive product training for new employees, promoting teamwork and skill development within the department.
  • Exceeded performance targets consistently, receiving recognition for exceptional customer service skills.
  • Resolved escalated issues promptly, demonstrating empathy and professionalism to ensure satisfactory resolution for all parties involved.
  • Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.

Cashier Assistant Manager

Esso Gas Station
03.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.

Liquor Store Clerk

Esso Liquor Store
05.2020 - 03.2023
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.

Education

St Augustine School of Nursing
Philippines

Skills

Computer Skills: Skilled in MS Word & Excel

Professional Appearance

CRM Software

Multitasking

Strong Work Ethic

Team Player

Languages

English
Full Professional

Timeline

Customer

Red Arrow
03.2023 - Current

Cashier Assistant Manager

Esso Gas Station
03.2022 - 03.2023

Liquor Store Clerk

Esso Liquor Store
05.2020 - 03.2023

St Augustine School of Nursing

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Fritz Figueroa