Frishta Ghafoori
toronto
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate customer satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Pita and Hummus Restaurant
01.2022 - 12.2024
- Managed budgets to ensure sustainability and minimize overspending.
- Established a welcoming atmosphere to encourage repeat visits.
- Resolved guest complaints with prompt, personalized service.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Cashier Manager
Daar Restaurant
01.2021 - 12.2022
- Streamlined inventory processes by implementing tracking systems.
- Streamlined inventory processes by implementing new tracking systems.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Bachelor of Science - Nursing Education
Centennial College
Scarborough, None12-2029
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Financial transactions
- Customer relationship management
- Financial software
- Banking regulations knowledge
- Multitasking and organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Persian
Native or Bilingual
Timeline
Restaurant Manager
Pita and Hummus Restaurant
01.2022 - 12.2024
Cashier Manager
Daar Restaurant
01.2021 - 12.2022
Bachelor of Science - Nursing Education
Centennial College
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