Frinze Dela Cruz
Cambridge,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
I Heart Boba
07.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Delivery Associate
TOKTOK.PH
01.2021 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
Developmental Service Worker - Health Sciences
Evergreen College
Toronto, ON06.2024
High School Diploma -
DYCI
Bulacan,Philippines07.2022
Skills
- Food Preparation
- Ordering Procedures
- Beverage Preparation
- Cash Handling
- Inventory Management
- Sales Expertise
- Safe Food Handling
Certification
AODA Certificate
NALOXONE Certificate
WHSA Certificate
WHMIS Certificate
Timeline
Barista
I Heart Boba
07.2023 - Current
Delivery Associate
TOKTOK.PH
01.2021 - 12.2022
Developmental Service Worker - Health Sciences
Evergreen College
High School Diploma -
DYCI
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