Jerry Frimpong

• Acquired in-depth knowledge of content areas to provide effective edits.
• Suggested improvements to content to enhance quality and accuracy.
• Generated and maintained style guides to encourage
• consistent quality of content.

• Constructing and Modifying ad texts

• Ensuring excellence in grammar and spelling

• Managing and Completing a set number of ad groups per day to meet productivity expectations

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.
• Completed data entry to record call notes, suggestions and questions.
• Promoted available products and services to customers during service, account management, and order calls.

• Responded to inquiries from callers seeking information.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened visitors and issued badges to maintain safety and security.