Fridaos Dosunmu
Social Media Manager
Windsor,Ontario
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Social Media Manager /Administrative Assistant
Nigerian Canadian Muslim Society Windsor
01.2024 - Current
- Generated compelling content ideas for the page, aligning with brand objectives.
- Demonstrated creativity by designing visually appealing graphics and presentation slides for events, enhancing brand presence and communication effectiveness.
- Facilitated effective internal and external communications, fostering strong relationships and streamlined information exchange.
- Documented and recorded management practices to ensure accuracy and compliance with organizational standards.
Social Media Manager
THE FOOD FAIRY CANADA
07.2023 - Current
- Gathered insights from customer feedback and reviews to improve the restaurant's offerings and service quality
- Maintained a consistent visual theme and aesthetic across all social media platforms to reinforce the restaurant's brand identity
- Handled negative feedback or online crises professionally and promptly.
- Developed and executed a comprehensive social media content strategy.
Customer Service Representative
SWIMSUITPLUS
06.2022 - 08.2022
- Streamlined order processing and efficiently managed customer requests, ensuring prompt and satisfactory service delivery.
- Played a key role in fostering customer loyalty, contributing to a notable increase of approximately 15 returning customers.
- Diligently monitored and updated inventory to support smooth operations and meet customer demand effectively.
- Upheld high standards of cleanliness and organization in the workspace, consistently restocking supplies and promptly responding to phone inquiries.
Social Media Manager
LADIES TEA
04.2021 - 09.2021
- Enhanced customer engagement through strategic social media initiatives.
- Proactively monitored the online presence of the company's brand to actively engage with users and fortify customer relationships.
- Developed and meticulously managed content calendars for each platform, ensuring the delivery of timely and relevant posts.
- Spearheaded efforts resulting in a notable 20% increase in engagement within the initial month.
Customer Service Representative
CUSTOMER DELIGHT
07.2019 - 01.2020
- Expertly handled customer inquiries and complaints, prioritizing prompt resolution and customer satisfaction.
- Maintained high standards of organization and cleanliness in the workspace.
- Managed incoming calls and messages across various communication channels.
- Effectively updated stock inventory to support operational needs.
- Curated and developed content for social media pages, aligning with brand identity and engaging target audiences.
Education
Bachelor of Arts - Communication Media And Film
The University of Windsor
Windsor, ON04.2025
Skills
- Versatile communicator skilled in crafting compelling narratives and visually engaging content
- Proficient in content creation and editing using Capcut
- Extensive social media management across Instagram, TikTok and twitter social media platforms
- Successful implementation of social media strategies to enhance brand visibility and engagement
- Proficiency in Microsoft Office Suite, including Word and PowerPoint for document creation and presentations
- Fluent in English, capable of effective communication across various mediums
Languages
English
Native or Bilingual
Certification
Allison Public Speaking – March 2021
Reuters Digital journalism - January 2022
Coursera digital marketing – October 2022
Coursera Product Management – Ongoing
Timeline
Social Media Manager /Administrative Assistant
Nigerian Canadian Muslim Society Windsor
01.2024 - Current
Social Media Manager
THE FOOD FAIRY CANADA
07.2023 - Current
Customer Service Representative
SWIMSUITPLUS
06.2022 - 08.2022
Social Media Manager
LADIES TEA
04.2021 - 09.2021
Customer Service Representative
CUSTOMER DELIGHT
07.2019 - 01.2020
Bachelor of Arts - Communication Media And Film
The University of Windsor
Availability
Thursday 2:00 PM - 8:00 PM,
Fridays, Saturdays, Sundays : Available all day
Campus & Community involvement
Social Media Manager July 2023- Current - African Student Association, Windsor, ON
- Attend weekly executive meeting and take notes for all content ideas for upcoming events.
- Actively promote the association via social media platforms to increase visibility.
- Assist in the planning and execution of association events.
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