Summary
Overview
Work History
Education
Skills
LNGG
Timeline
Generic

Fridah Njoki

Montreal,Canada

Summary

Experienced healthcare professional with 9 years as a customer representative officer, seeking to transition into the accounting and payroll field. Strong analytical, organizational, and problem-solving skills to contribute to a collaborative team environment. Dedicated and professional, eager to leverage expertise in a new industry.

Overview

11
11
years of professional experience

Work History

Order Verifier

Structube
09.2023 - Current
  • Ensure that the merchandise has been sent to client in good condition
  • Moving supplies using a manual pallet
  • Checked and inspected products received and ensuring they are of accurate, type before they are fed in the company computer.
  • Packaged and labeled products before they are dispatched.
  • Analyzed product labels to verify shipment content accuracy
  • Inventory taking

Residential cleaner

09.2023 - 07.2024
  • Bi-weekly cleaning of my client house
  • Making sure all the rooms are cleaned.
  • Part-time

Customer Care Officer/Receptionist

St. Theresa’s Mission Hospital
10.2014 - 05.2023
  • Answering phone calls, emails and chats promptly and professionally then transferred calls/emails to the appropriate individuals/department
  • Welcoming visitors by greeting them in person
  • Handling customer service request
  • Scanning documents
  • Collecting and analyzing all the information shared by customer about the institution to understand customer preferences, behaviors, and pain points.
  • Maintaining files (employees files and other Admin files and records)
  • Managing customer service desk within the hospital

Education

DEP - Business Administration, Accounting and Payroll

Herzing College
10.2024

Certification - Monitoring and Evaluation

Kenya Institute of Management
01.2020

Diploma - Mass Communication

Kenya Institute of Mass Communication
11.2012

Kenya Certificate of Secondary Education - undefined

Gikumene Girls High School
11.2005

Skills

  • Proficient in organizing and managing time
  • Dedicated customer support
  • Effective problem-solving abilities
  • Strong attention to detail
  • Collaborative teamwork experience
  • Experienced in data evaluation
  • Experienced with Excel, Outlook, Word, QuickBooks, and Sage
  • Teamwork orientation
  • Accuracy and precision
  • Problem-solving aptitude
  • Data entry proficiency

LNGG

English (full professionally proficiency)
French:(basic)

Timeline

Order Verifier

Structube
09.2023 - Current

Residential cleaner

09.2023 - 07.2024

Customer Care Officer/Receptionist

St. Theresa’s Mission Hospital
10.2014 - 05.2023

Certification - Monitoring and Evaluation

Kenya Institute of Management

Diploma - Mass Communication

Kenya Institute of Mass Communication

Kenya Certificate of Secondary Education - undefined

Gikumene Girls High School

DEP - Business Administration, Accounting and Payroll

Herzing College
Fridah Njoki