Fridah Njoki
Montreal,Canada
Summary
Experienced healthcare professional with 9 years as a customer representative officer, seeking to transition into the accounting and payroll field. Strong analytical, organizational, and problem-solving skills to contribute to a collaborative team environment. Dedicated and professional, eager to leverage expertise in a new industry.
Overview
11
11
years of professional experience
Work History
Order Verifier
Structube
09.2023 - Current
- Ensure that the merchandise has been sent to client in good condition
- Moving supplies using a manual pallet
- Checked and inspected products received and ensuring they are of accurate, type before they are fed in the company computer.
- Packaged and labeled products before they are dispatched.
- Analyzed product labels to verify shipment content accuracy
- Inventory taking
Residential cleaner
09.2023 - 07.2024
- Bi-weekly cleaning of my client house
- Making sure all the rooms are cleaned.
- Part-time
Customer Care Officer/Receptionist
St. Theresa’s Mission Hospital
10.2014 - 05.2023
- Answering phone calls, emails and chats promptly and professionally then transferred calls/emails to the appropriate individuals/department
- Welcoming visitors by greeting them in person
- Handling customer service request
- Scanning documents
- Collecting and analyzing all the information shared by customer about the institution to understand customer preferences, behaviors, and pain points.
- Maintaining files (employees files and other Admin files and records)
- Managing customer service desk within the hospital
Education
DEP - Business Administration, Accounting and Payroll
Herzing College
10.2024
Certification - Monitoring and Evaluation
Kenya Institute of Management
01.2020
Diploma - Mass Communication
Kenya Institute of Mass Communication
11.2012
Kenya Certificate of Secondary Education - undefined
Gikumene Girls High School
11.2005
Skills
- Proficient in organizing and managing time
- Dedicated customer support
- Effective problem-solving abilities
- Strong attention to detail
- Collaborative teamwork experience
- Experienced in data evaluation
- Experienced with Excel, Outlook, Word, QuickBooks, and Sage
- Teamwork orientation
- Accuracy and precision
- Problem-solving aptitude
- Data entry proficiency
LNGG
English (full professionally proficiency)
French:(basic)
Timeline
Order Verifier
Structube
09.2023 - Current
Residential cleaner
09.2023 - 07.2024
Customer Care Officer/Receptionist
St. Theresa’s Mission Hospital
10.2014 - 05.2023
Certification - Monitoring and Evaluation
Kenya Institute of Management
Diploma - Mass Communication
Kenya Institute of Mass Communication
Kenya Certificate of Secondary Education - undefined
Gikumene Girls High School
DEP - Business Administration, Accounting and Payroll
Herzing College
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