Frida Reyna
Barrie,ON
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier/drive Thru Team Member
Mary Browns Chicken
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Tim Hortons
03.2022 - 11.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Processed and retrieved customer special orders.
- Trained new team members using approved training materials and information.
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness of front entry area.
- Encouraged, empowered and motivated team to accomplish objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
St Josephs Catholic High School
Barrie 06.2023
Some College (No Degree) - Police Foundations
Georgian College
Orillia, ONSkills
- Flexible Schedule
- Clear Communication
- Quality Inspections
- Willingness to Learn
- Heavy Lifting
- Organizing Work Stations
- Positive Attitude
- Area and Facility Cleaning
- Problem-Solving
- Parts Labeling
- Facility Cleaning
- Quantitative Skills
- Experience in Leadership
- Improvement Plan Knowledge
- Good Work Ethic
- Safety Understanding
- Attention to Detail
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
Languages
Spanish
Native/ Bilingual
English
Native or Bilingual
Timeline
Cashier/drive Thru Team Member
Mary Browns Chicken
07.2024 - Current
Team Member
Tim Hortons
03.2022 - 11.2022
High School Diploma -
St Josephs Catholic High School
Some College (No Degree) - Police Foundations
Georgian College
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