Frida Martinez Velasco

• Provided front desk and administrative support in busy chiropractic office by greeting patients, managing appointment scheduling, answering high-volume phone calls, verifying insurance eligibility, processing patient payments, and maintaining accurate electronic medical records. Coordinated communication between patients and providers, assisted with clinical tasks, prepared treatment rooms, and ensured efficient daily operations while upholding strict HIPAA compliance and delivering quality patient care.
• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Coordinated insurance verification processes to ensure accurate billing and coverage information.
• Assisted patients with inquiries, providing detailed information about services and treatment options.

• Supported front desk operations in fast-paced optometry office by greeting patients, answering multi-line phone calls, scheduling appointments, verifying patient information, and maintaining organized records to facilitate efficient patient flow. Delivered exceptional customer service while assisting with daily administrative tasks, enhancing overall patient experience and satisfaction.
• Assisted in patient intake and preparation for eye examinations, ensuring efficient workflow and patient comfort.
• Maintained accurate patient records using electronic health record systems, enhancing data accessibility and integrity.
• Administered vision tests and assisted with diagnostic procedures, contributing to precise assessments by optometrists.

Currently pursuing a bachelor's degree with a concentration in Human Resource Management, focusing on employee relations, recruitment, organizational development, labor laws, leadership, and strategic human resource practices.

Completed coursework in business management, marketing, finance, organizational behavior, and business operations, developing a strong foundation in customer service, communication, problem-solving, and administrative practices