Frezghi Weldemariam
Edmonton,AB
Summary
Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system.
Overview
8
8
years of professional experience
Work History
Rideshare Driver
Uber
01.2024 - Current
- Picked up riders at designated locations and greeted upon vehicle entry
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
Registry Clerk
Astral Operation LTD
11.2021 - 12.2023
- Processed applications efficiently, resulting in increased satisfaction among clients seeking registrations or updates to existing records.
- Provided exceptional customer service, addressing concerns promptly while maintaining a professional demeanor at all times.
- Reduced processing times by implementing automated workflows for routine tasks.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
- Collaborated with team members to achieve shared goals and optimize overall performance.
- Maintained a high level of organization with efficient filing and record-keeping systems..
Bakery Clerk
Aspire Bakery
12.2019 - 10.2021
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Residential Concierge
Nedbank Plaza
08.2016 - 12.2019
- Greeted guests upon arrival by providing warm welcome.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Certificate - IT Support
Npower Canada
Vancouver, BC09.2021
Diploma - Tourism And Hospitality
Mai Nefhi College of Business And Economics
Mainefhi, Eritrea06.2012
Skills
- Customer Engagement
- Schedule Management
- Customer Service
- Punctuality
- Time Management
- Tech-savviness
- Patience and understanding
- Organizational Skills
- Effective Communication
- Time management abilities
- Multitasking Abilities
- Problem-solving aptitude
Languages
English
Timeline
Rideshare Driver
Uber
01.2024 - Current
Registry Clerk
Astral Operation LTD
11.2021 - 12.2023
Bakery Clerk
Aspire Bakery
12.2019 - 10.2021
Residential Concierge
Nedbank Plaza
08.2016 - 12.2019
Certificate - IT Support
Npower Canada
Diploma - Tourism And Hospitality
Mai Nefhi College of Business And Economics
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