FREZA KAIPA
Burnaby,BC
Overview
4
4
years of professional experience
Work History
Senior Program Associate, New Product Introduction
Stemcell Technology
Burnaby, British Columbia
05.2022 - Current
- Develop projects timeline for Licensed products based on resources and priority level
- Lead weekly project status meetings with program managers to ensure that all projects are on track
- Collaborate with cross-Function teams to ensure that all tasks are completed in a timely manner and products are launched on time
- Managed the launch of top-selling products and facilitated the launch of over 50 products.
- Worked with managers, QA and master data team to improve the Licensed products launch process
- Built reporting system for the NPI team
Program Coordinator, Product Commercialization
Stemcell Technology
Vancouver , BC
08.2021 - 04.2022
- Presented weekly & bi-weekly projects progress, roadblocks, and launch timelines to product and program managers
- Verified submitted documents for completeness and compliance with company policy
- Analyzed and built reporting system for the Commercialization team
- Supported the launch of over 40 new products for 2021/ 2022 fiscal year product
Customer Service Representative
Stemcell Technologies
Burnaby, BC
03.2020 - 08.2021
- Collaborated across operations, sales, scientific researchers, finance, and shipping & distribution to communicate and meet customer requests in a timely fashion.
- Supported the launch of our new online ordering platform by being a liaison between Customer services, customers, and the developers
- Documented customer feedbacks and communicated them to stakeholders to ensure customers expectation were met
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Program Coordinator
Shad Canada, McGill University
Montreal, QC
04.2019 - 07.2019
- Supported planning and coordination of program and its activities.
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize work flows.
- Managed financial transactions during program including processing reimbursements for staff.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
Certificate - Business Analytics
Audacity
Online Studies 08.2022
Course - Programming in Python For Data Science
University of British Columbia
Vancouver, BC03.2021
B.Sc. - Economics
McGill University
10.2019
Skills
- Statistical tools: Python (Pandas), SQL, R, Stata,Google sheet, Tableau, Power BI
- CRM: Salesforce, SAP
- Public speaking, Problem-solving
- Kanban Board
- Google Data Studio
- Teamwork and Collaboration
- Problem-Solving
Summary
Experienced Senior Program Associate with PMP certification. Proven track record in project management, from initiation to completion. Skilled in cross-functional team coordination, resource optimization, and stakeholder communication. Dedicated to delivering on-time, within-budget project outcomes.
Timeline
Senior Program Associate, New Product Introduction
Stemcell Technology
05.2022 - Current
Program Coordinator, Product Commercialization
Stemcell Technology
08.2021 - 04.2022
Customer Service Representative
Stemcell Technologies
03.2020 - 08.2021
Program Coordinator
Shad Canada, McGill University
04.2019 - 07.2019
Certificate - Business Analytics
Audacity
Course - Programming in Python For Data Science
University of British Columbia
B.Sc. - Economics
McGill University
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