Freyja Dahlstrom
Los Angeles
Summary
Veterinary Technician with extensive experience in surgical assistance and patient care. Proficient in monitoring vital signs, conducting diagnostic tests, and administering medications. Committed to fostering a positive clinic environment through teamwork, effective communication, and compassionate support for both animals and their owners.
Overview
25
25
years of professional experience
Work History
Veterinary Technician
Metropolitan Animal Specialty Hospital
Los Angeles
09.2025 - Current
- Assisted veterinarians during surgical procedures and examinations.
- Monitored patient vital signs and reported changes to the veterinary team.
- Provided compassionate care to animals in critical condition.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Operated anesthesia, oxygen and monitoring equipment.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Reception/Technician
Santa Monic Veterinry Group
11.2021 - 02.2025
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained current and accurate medical records for patients.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
Sales Associate
Sephora
03.2019 - 03.2020
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Developed loyal customer relationships by consistently offering exceptional service and follow-up consultations.
- Processed transactions efficiently while ensuring accuracy and adhering to store policies.
- Managed inventory levels to ensure adequate stock of popular items while minimizing overstock and out-of-date products.
- Boosted product sales through engaging and informative product demonstrations.
- Assisted colleagues during peak hours or high-traffic events to ensure excellent service levels were maintained throughout the store.
- Provided exceptional customer service by addressing concerns promptly, resolving issues effectively, and maintaining professionalism at all times.
- Educated customers on proper skincare routines, makeup application techniques, and cosmetic product benefits.
- Assisted store management in maintaining cleanliness, organization, and overall appearance of the cosmetics department.
- Collaborated with team members to exceed sales goals and provide a seamless shopping experience for customers.
- Consistently met or exceeded daily sales targets by utilizing up-selling techniques and effective communication skills.
Veterinary Technician
ACCESS
03.2014 - 11.2018
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
Counter Manager Lancome
Macys
05.2012 - 04.2014
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Introduced initiatives and sales strategies to exceed goals.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Veterinary Technician
ASG
11.2010 - 03.2012
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Vet Technician
Capri Pet Clinic
02.2001 - 01.2010
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Educated clients on nutrition, preventive health and other animal care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered vaccinations to variety of animal species.
- Designed and created client education materials and marketing materials for hospital services.
Education
Marketing
University of Phoenix
Woodland Hills, CASkills
- Surgical assistance
- Vital signs monitoring
- Diagnostic testing
- Anesthesia administration
- Patient triage
- IV placement
- Dental procedures
- Procedure support
- Urinalysis techniques
- Recumbency restraint
- Monitoring recovery
- Patient monitoring
- Medication dispensing
- Veterinary standards and procedures
- Suture removal
- Injectable agent induction
- Spay and neuter surgeries
- Canine and feline intubation
- Radiology safety
- Fluid therapy
- Subcutaneous injection
- Intravenous catheterization
- IV medication administration
- Serology
- Anesthesia monitoring
- Diagnostic imaging
Languages
Swedish
Timeline
Veterinary Technician
Metropolitan Animal Specialty Hospital
09.2025 - Current
Reception/Technician
Santa Monic Veterinry Group
11.2021 - 02.2025
Sales Associate
Sephora
03.2019 - 03.2020
Veterinary Technician
ACCESS
03.2014 - 11.2018
Counter Manager Lancome
Macys
05.2012 - 04.2014
Veterinary Technician
ASG
11.2010 - 03.2012
Vet Technician
Capri Pet Clinic
02.2001 - 01.2010
Marketing
University of Phoenix