Freyja Dahlstrom
Los Angeles,Ca
Summary
Adept at enhancing dining experiences and wine sales, I leveraged my wine tasting expertise and exceptional customer service skills at Moonshadows Restaurant. By developing an extensive wine list and conducting staff training, I significantly improved wine knowledge and service, contributing to a noticeable increase in customer satisfaction and repeat business.
Overview
24
24
years of professional experience
Work History
Sommelier
Moonshadows Resturaunt
03.2019 - 01.2025
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
Sommelier
Lenny's Smokehouse
05.2014 - 02.2020
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Veterinary Technician
Access Veterinary Care
11.2012 - 01.2018
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected and prepared specimens for laboratory testing.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Cocktail Server
Sagebrush Cantina
08.2009 - 11.2012
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Maintained clean and organized bar area.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Veterinary Technician
Capri Pet Clinic
02.2001 - 03.2009
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Education
No Degree - Marketing
University of Phoenix
Woodland Hills, CACertificate - Level 3 Sommelier
National Wine School
High School Diploma -
Bishop Hafey HS
Hazleton, PA06-1989
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Supplier relationship management
- Wine list management
- Multilingual communication
- Wine history
- Wine preservation methods
- Wine temperature control
Languages
Swedish
Limited Working
Timeline
Sommelier
Moonshadows Resturaunt
03.2019 - 01.2025
Sommelier
Lenny's Smokehouse
05.2014 - 02.2020
Veterinary Technician
Access Veterinary Care
11.2012 - 01.2018
Cocktail Server
Sagebrush Cantina
08.2009 - 11.2012
Veterinary Technician
Capri Pet Clinic
02.2001 - 03.2009
No Degree - Marketing
University of Phoenix
Certificate - Level 3 Sommelier
National Wine School
High School Diploma -
Bishop Hafey HS
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