ARJEANY FRETZHIE ABATAYO

● Dynamic Leadership in Virtual Assistance Management: Successfully oversee and manage 25 virtual assistants for 8 different clients, showcasing adept organizational and leadership skills in a virtual work environment.

● Relationship Management Expertise: Proven ability to build and nurture strong relationships with clients and their virtual assistants (VA), ensuring satisfaction and success through trust-building and collaboration in regularly scheduled meetings.

● Goal-Oriented Coaching: Experienced in working closely with VAs and their clients to set and achieve goals, providing ongoing coaching and support to enhance performance and contributions.

● Strategic Collaboration: Collaborative problem-solving and contribution to organizational success by addressing challenges, ensuring client satisfaction, and actively participating in the development of strategies to improve efficiency within the Engage department.

● Team Leadership and Performance Management: Successfully manages a team of 10 business analysts, ensuring achievement of Key Performance Indicators (KPIs) through effective communication of business requirements, regular one-on-one evaluations, and tracking project activities on Salesforce.

● Strategic Implementation and Optimization: Drives successful project outcomes by producing comprehensive current state maps, creating future state designs, and collaborating closely with business consultants and account managers. Develops business cases that showcase cost implications and savings for clients.

● Holistic Project Coordination: Demonstrates expertise in project coordination, including collaboration with in-country consultants, conducting customer meetings for future state adjustments, handling requests for proposals, and overseeing the creation of device statistics, process analytics, and monthly operations summaries.

● Dynamic Economics Educator: Delivered comprehensive instruction in Principles of Economics, Microeconomics, and Macroeconomics across diverse colleges. Developed a versatile understanding of economic principles and theories, fostering an engaging and effective learning environment for students.

● Administrative Excellence: Demonstrated strong organizational and coordination skills as the OJT coordinator for the Department of Economics. Managed On-the-Job Training programs efficiently, ensuring a seamless experience for both students and partner organizations.

● Research and Contribution: Actively engaged as a faculty member in the research arm of the School of Business and Economics. Contributed substantively to various studies within the department, showcasing a commitment to advancing academic research and enriching the scholarly environment.

● Subject Matter Expertise (SME) in Tool Adoption: Played a pivotal role as an SME within the company, assisting agents in adopting the new tool, Unify (Siebel-based), as one of its pioneering trainees. Provided guidance and support to ensure smooth integration and effective utilization of the tool.

● Strategic Consultancy and Data Analysis: Contributed to the Strategic Consultancy Team, conducting studies to enhance client service levels. Gathered, analyzed, and interpreted production data to identify opportunities for improvement in account operations, showcasing analytical prowess and strategic thinking.

● Development of Job Aids for Enhanced Efficiency: Assisted in the creation of job aids aimed at improving officer and CSR performance. Developed guides for tool navigation, call handling, and member assistance to streamline agents' contact flow, enhancing overall efficiency and effectiveness.