Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Freny Presswala

Whitby

Summary

Dedicated and detail-oriented professional with a proven track record of success in the retail industry. 5 years of experience in customer relations and communication. Known for problem-solving abilities and positive approach. Committed to enhancing team performance through hard work and meticulous attention to detail. Strong interpersonal and organizational skills, making me a valuable asset in any work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Solution Advisor-Sales

Scotiabank
10.2022 - Current
  • Developed strong relationships with key stakeholders, fostering collaboration and trust between clients and the team.
  • Spearheaded the development of new solution offerings, resulting in a diversified company portfolio.
  • Facilitated open communication channels among team members to promote efficient problem-solving and knowledge sharing opportunities.
  • Developed customized training programs for clients to facilitate a smooth transition during solution implementation.
  • Supported Consulting Team in delivering clients solution.
  • Collaborated with subject matter experts to onboard and train new hires.

Assistant Retail Manager

Verve-2309945 Ontario Inc. O/A Pioneer
02.2017 - 03.2022
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers and follow and implement retail price management
  • Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
  • Monitored overstock and developed clearance strategy for store inventory
  • Evaluate employee performance and in-store training programs for employees
  • Supervise and motivate staff to perform their best
  • Train and support new and existing Sales Associates
  • Monitor retail operating costs, budgets, and resources
  • Communicate with clients and evaluate their need
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Followed and arranged according to planograms, mandatory programs, and merchandising techniques.
  • Conduct regular audits to ensure the store is functional and presentable
  • Make sure all employees adhere to the company’s policies and guidelines

Assistant Manager

Orient Plastic Industries
07.2014 - 10.2016
  • Use Company’s customized software to compare product specifications and use it for market analysis.
  • Manage and maintain the company’s customized software for different evaluations and assessments for the process and development of different products.
  • Compile data, statistics, and other information to support research activities. She develops and maintains a tracking system for all marketing-related projects and activities.
  • Provide regular reporting and communication trends to managers.
  • Other administrative duties as assigned.

Education

Bachelor of Computer Engineering -

Gujarat Technology University
05.2013

Master of Engineering - Engineering Management

University of Ontario Institute of Technology
01.2018

Skills

  • Interpersonal Skills
  • Analytical Skills
  • Written and Verbal Communication
  • Problem solving and Decision Making
  • Customer relationship management
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Inventory Management
  • Leadership
  • Marketing and Merchandising
  • Customer service

Certification

  • Canadian Investment Funds Course
  • Google Data Analytics Certification


Timeline

Customer Solution Advisor-Sales

Scotiabank
10.2022 - Current

Assistant Retail Manager

Verve-2309945 Ontario Inc. O/A Pioneer
02.2017 - 03.2022

Assistant Manager

Orient Plastic Industries
07.2014 - 10.2016

Master of Engineering - Engineering Management

University of Ontario Institute of Technology

Bachelor of Computer Engineering -

Gujarat Technology University

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Freny Presswala