Frelyn Lum
Vallejo
Summary
Dedicated Pizza Associate skilled in customer service and inventory management. Proven ability to enhance operational efficiency while training new staff to ensure quality service.
Detail-oriented professional with experience in the food service industry. Expertise in inventory management and team collaboration, leading to improved customer satisfaction and streamlined kitchen operations during peak hours.
Dynamic and results-driven individual with a strong background in customer service. Known for effective training of new staff and enhancing customer experiences through attention to detail and efficient inventory practices.
Overview
13
13
years of professional experience
Work History
Pizza Associate
Pizza Pirate
Benicia, CA
03.2025 - Current
- Prepared high-quality pizzas and menu items following established recipes and standards
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety and compliance
- Assisted in training new team members on operational procedures and customer service best practices
- Managed inventory levels by monitoring stock usage and placing orders as needed
- Provided exceptional customer service, resolving complaints efficiently to enhance customer satisfaction
- Collaborated with team members to streamline kitchen operations during peak hours for improved efficiency
- Operated point-of-sale system accurately while processing customer transactions and handling cash
- Ensured timely delivery of food orders, coordinating with delivery staff to meet customer expectations
Owner/Operator
Shoraku
Philipines
02.2013 - 11.2019
- Oversaw daily operations, ensuring optimal workflow and service quality.
- Developed and implemented training programs for new staff, enhancing team performance.
- Analyzed customer feedback to improve menu offerings and service efficiency.
- Managed inventory levels, reducing waste through effective stock control practices.
Education
High School Diploma -
Antipolo National High School
Antipolo, City Philippines04-1999
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Pizza Associate
Pizza Pirate
03.2025 - Current
Owner/Operator
Shoraku
02.2013 - 11.2019
High School Diploma -
Antipolo National High School