Overview
Work History
Education
Skills
References
Timeline
Generic

FREIDA JUNE FORBES

Okotoks

Overview

36
36
years of professional experience

Work History

Commercial Cleaner

Magically Clean
Petawawa
05.2021 - 07.2026
  • Prepared meals according to recipes provided by the employer or guests' special requests.
  • Assisted with pet care activities such as walking dogs, grooming pets or providing food and water bowls.
  • Scheduled routine maintenance appointments for mechanical equipment like air conditioner units or refrigerators.
  • Dust furniture, walls, machines and equipment.
  • Emptied trash cans and replaced liners.
  • Vacuumed carpets and upholstery to remove dirt and debris.
  • Ensured compliance with company policies related to security measures while on duty.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
  • Moved heavy furniture, equipment and supplies either manually or by using hand trucks.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Performed routine maintenance tasks on equipment such as changing filters or lubricating moving parts.
  • Reported any damages or malfunctions observed while performing duties to supervisor.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Assisted with minor repairs such as replacing light bulbs or unclogging toilets.
  • Provided exceptional customer service while interacting with clients in a professional manner.
  • Followed safety protocols when handling hazardous materials or operating machinery.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Resolved customer complaints promptly and professionally in accordance with company policy.
  • Responded to emergency spills quickly to minimize the damage caused by the spillage.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Observed all relevant laws regarding health codes and waste disposal standards.
  • Kept records of hours worked, supplies used, and tasks completed each day.
  • Set up ladders or scaffolding when needed to reach high places during cleaning activities.
  • Inspected facilities regularly to identify potential safety hazards or areas that need attention.
  • Maintained janitorial closets stocked with supplies for daily use.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Checked all areas of the building for signs of pest infestation and took necessary action if any were found.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Identified possible maintenance or safety issues and reported to supervisor and client.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished supply of hand soap, paper towels, and other consumables.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Emptied trash and recycling bins and replaced liners.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
  • Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
  • Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
  • Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
  • Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
  • Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Monitored building security and safety by performing tasks such as locking doors after operating hours and checking electrical appliance use to ensure hazards are not created.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned and polished furniture and fixtures.
  • Steam-cleaned or shampooed carpets.
  • Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
  • Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
  • Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
  • Created inventory checklists and stocked housekeeping carts.
  • Cleaned and disinfected laboratory equipment.
  • Adhered to health and safety standards in all work activities.
  • Notified managers concerning the need for major repairs or additions to building operating systems.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Kept business entrances clean, tidy and professional in appearance.

Housekeeper /In-Home Nanny

Casey and Cynthia Craig
Petawawa
01.2021 - 04.2026
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Provided information about hotel services upon request from guests.
  • Organized closets with hangers for guests' clothing items.
  • Emptied trash receptacles throughout the property.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Ensured that all health standards were met during cleaning operations.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Followed safety procedures when handling hazardous materials.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Sorted and counted linens and organized in storage areas.
  • Swept and damp-mopped private stairways and hallways.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Inspected furniture for damage or stains in between guest stays.
  • Reported damage or theft of hotel property to management.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Adapted teaching methods based on individual needs of each child.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Ensured safety at all times by monitoring the environment for potential hazards or risks.
  • Encouraged good manners among children by modeling appropriate behavior.
  • Facilitated social interaction between siblings by organizing games or other activities.
  • Provided comfort when needed through hugs or words of encouragement.
  • Taught basic hygiene habits such as hand washing and brushing teeth.
  • Transported children to school, appointments, extracurricular activities, and outings.
  • Read books aloud to promote language development skills and imagination growth.
  • Maintained records of daily observations and information regarding child's activities and behavior.
  • Monitored television time according to parental requests.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Enforced discipline in a respectful manner consistent with parental expectations.
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Assisted with homework completion and monitored progress towards academic goals.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Implemented daily routines to foster a structured and nurturing environment.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Supported children with special needs, adapting activities to meet individual requirements.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored children's behavior and reported concerns and milestones to parents.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Prepared nutritious meals, cleaned laundry, and sanitized play areas.
  • Accompanied family on trips, providing consistent care and maintaining routines.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Facilitated safe, caring, and warm environment for children to stimulate development.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Collaborated with parents to establish and adjust behavior management strategies.
  • Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
  • Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
  • Negotiated conflicts among children, teaching problem-solving and communication skills.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
  • Kept detailed daily logs and reports for parents on children's progress and activities.
  • Transported children to and from school, appointments, and recreational activities.
  • Assisted with homework and educational activities to support academic achievement.
  • Provided guidance and discipline in line with parental values and expectations.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Administered first aid and medication as needed, ensuring child safety and well-being.
  • Facilitated outdoor and physical activities to promote healthy lifestyles.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.
  • Developed creative and educational games to stimulate cognitive and emotional growth.
  • Provided safe transportation to and from activities and events.
  • Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Researched food allergies to understand and provide care and oversight.
  • Coordinated playdates and social interactions to encourage positive social development.
  • Regulated children's schedules to balance rest, learning, and play.
  • Provided direct-care services for children of varying ages.
  • Took children to and from school and extra-curricular activities.
  • Ensured physical and social well-being of each child.
  • Tutored children in multiple school subjects to boost educational performance.
  • Led hands-on activities consistent with child's interests and skills.
  • Traveled with family to help with vacation activities and childcare.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Owner

Gypsy Rose Pro Cleaning
Cold Lake
08.2017 - 08.2025
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Implemented quality assurance processes to ensure product excellence.
  • Managed daily operations of business, including hiring and training staff.
  • Analyzed industry trends to develop competitive strategies.
  • Collaborated with other owners on joint ventures and shared resources.
  • Analyzed market trends to identify new business opportunities.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.
  • Oversaw budgeting and financial management.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Housekeeper /Private Nanny

Amber barmby
Cold Lake
04.2014 - 08.2015
  • Provided information about hotel services upon request from guests.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Organized closets with hangers for guests' clothing items.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Emptied trash receptacles throughout the property.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Followed safety procedures when handling hazardous materials.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sorted and counted linens and organized in storage areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Reported damage or theft of hotel property to management.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Inspected furniture for damage or stains in between guest stays.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Swept and damp-mopped private stairways and hallways.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Assisted with homework, tutoring and school projects as needed.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Prepared meals according to dietary needs of the family's children.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Administered medication according to parental instructions.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Participated in professional development activities such as trainings or workshops related to childcare topics.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Prepared nutritious meals, cleaned laundry, and sanitized play areas.
  • Regulated children's schedules to balance rest, learning, and play.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Facilitated safe, caring, and warm environment for children to stimulate development.
  • Met with parents to reflect on and plan for children's activities and development.
  • Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Posted parents' contact information and first responder phone numbers in case of emergency situations.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Led hands-on activities consistent with child's interests and skills.
  • Provided direct-care services for children of varying ages.
  • Tutored children in multiple school subjects to boost educational performance.
  • Took children to and from school and extra-curricular activities.
  • Ensured physical and social well-being of each child.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Traveled with family to help with vacation activities and childcare.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.
  • Met and communicated regularly with parents to discuss children's activities and development.

Garden Center Manager

Central Alberta tree farms
Okotoks
05.1990 - 01.2012
  • Conducted regular audits of stock levels in order to maintain optimal inventory levels.
  • Analyzed customer feedback to improve customer service and satisfaction.
  • Supervised daily operations of the garden center including sales transactions, inventory management, and merchandising displays.
  • Provided guidance on proper care techniques for plants or outdoor living items.
  • Performed regular maintenance tasks such as watering plants or cleaning equipment.
  • Recruited and trained new garden center staff.
  • Developed, implemented, and maintained policies and procedures for the garden center.
  • Prepared weekly schedules for all garden center employees.
  • Ensured compliance with safety regulations in the garden center.
  • Managed budgets, forecasted sales projections, and prepared financial reports for upper management.
  • Organized promotional events to attract new customers and increase sales.
  • Implemented strategies to maximize profits while minimizing costs.
  • Monitored competitor activities in order to stay ahead of industry trends.
  • Coordinated with vendors to source products for the garden center.
  • Resolved customer complaints in a professional manner.
  • Consulted with customers on gardening needs and product selection.
  • Reviewed employee performance evaluations on a quarterly basis.
  • Interacted with local community organizations regarding fundraising activities or other initiatives.
  • Organized special events such as seminars or workshops related to gardening topics.
  • Created marketing campaigns to promote garden center products and services.
  • Maintained relationships with suppliers to ensure timely delivery of products.
  • Negotiated contracts with vendors for purchase of goods at discounted prices.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.

Housekeeper /Private Nanny

Kristen Brasso
Okotoks
08.2002 - 08.2009
  • Provided information about hotel services upon request from guests.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Organized closets with hangers for guests' clothing items.
  • Emptied trash receptacles throughout the property.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Followed safety procedures when handling hazardous materials.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Assisted with homework, tutoring and school projects as needed.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Administered medication according to parental instructions.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Prepared nutritious meals, cleaned laundry, and sanitized play areas.
  • Regulated children's schedules to balance rest, learning, and play.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Facilitated safe, caring, and warm environment for children to stimulate development.
  • Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Posted parents' contact information and first responder phone numbers in case of emergency situations.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Led hands-on activities consistent with child's interests and skills.
  • Provided direct-care services for children of varying ages.
  • Took children to and from school and extra-curricular activities.
  • Ensured physical and social well-being of each child.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Traveled with family to help with vacation activities and childcare.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Engaged with children on individual basis to build positive, trusting relationships.

Personal Babysitter

Brandi Fawkes
Okotoks
09.2004 - 08.2005
  • Performed light housekeeping duties such as laundry and tidying up play areas.
  • Transported children to and from school or other activities when needed.
  • Monitored children's behavior while providing positive reinforcement techniques when needed.
  • Helped with homework assignments and school projects.
  • Supervised outdoor playtime in parks or playgrounds.
  • Arranged field trips to places like libraries, museums, zoos.
  • Maintained a safe and healthy environment for the children by following all safety procedures.
  • Prepared meals and snacks for the children according to dietary requirements.
  • Taught basic skills such as personal hygiene and social manners.
  • Changed diapers and cleaned up after meal times.
  • Organized age-appropriate activities such as arts and crafts, reading stories, playing games.
  • Provided in-home care for children of varying ages, including infants.
  • Encouraged good behavior through rewards systems established by the parents.
  • Assisted with potty training when applicable.
  • Administered medication when necessary, per parents' instructions.
  • Kept records of daily activities and health information about each child.
  • Ensured that toys were always sanitized before use.
  • Engaged with the children in creative play, music, singing, art projects.
  • Assisted with bedtime routines such as bathing and dressing for sleep time.
  • Communicated closely with parents regarding the needs of their children.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Fostered learning by creating educational games and projects.
  • Provided safe transportation to and from activities and events.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Read books to promote language development.
  • Checked homework and assisted with schoolwork and studying.
  • Updated parents on children's progress and routines to support stable and structured environment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Researched food allergies to understand and provide care and oversight.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Responsibly watched children while parents were out.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Helped complete homework, school projects and chores.
  • Read stories and played alphabet games to promote early literacy.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Maintained organized and clean classroom and play areas.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Provided nurturing and appropriate environment for children of various ages.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Cared for children in institutional settings.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Maintained safe play environment.
  • Observed and monitored children's play activities.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Dressed children and changed diapers.
  • Instructed children in eating, resting and restroom habits.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.

Garden Center Employee

Alberta tree farms
Okotoks
05.2003 - 02.2004
  • Unloaded deliveries and stocked shelves with new products as needed.
  • Maintained a high level of product knowledge for all items in the garden center.
  • Performed daily checks of plants for quality assurance purposes.
  • Created attractive window displays featuring seasonal products in order to attract more customers.
  • Delivered exceptional customer service by offering helpful solutions for any issues encountered.
  • Assisted customers with loading their purchases into their vehicles.
  • Greeted customers and assisted with inquiries regarding garden center products.
  • Answered phone calls from customers seeking assistance or advice on gardening topics.
  • Organized merchandise according to store standards, ensuring proper placement and signage.
  • Ensured that customer service areas are kept clean and tidy at all times.
  • Monitored stock levels, replenishing stocks when necessary while adhering to budget guidelines.
  • Inspected equipment regularly to ensure it is functioning properly and safely.
  • Adhered to health and safety regulations when operating machinery such as forklifts or pallet jacks.
  • Provided advice on gardening techniques and plant care to customers.
  • Liaised with suppliers to ensure timely delivery of orders.
  • Provided excellent customer service by responding promptly to customer inquiries or complaints.
  • Trimmed hedges and pruned plants.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.
  • Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Employed safety techniques when using hand and power equipment to prevent abrasions and other injuries.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
  • Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Applied pesticides to prevent insect infestation.
  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Retrieved plants and flowers at customers' requests.
  • Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
  • Cleaned work areas and maintained grounds and landscaping.
  • Harvested plants and transplanted or potted and labeled.
  • Sold and delivered plants and flowers to customers.
  • Felt plant's leaves and noted coloring to detect insects or diseases.
  • Operated tractors, tractor-drawn machinery and self-propelled machinery to harvest crops.
  • Cut, rolled, and stacked sod.
  • Loaded agricultural products into trucks and drove to market or storage facilities.
  • Harvested fruits and vegetables by hand.
  • Sowed grass seed or planted plugs of grass.
  • Supported crew members in maintaining irrigation systems.
  • Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.

Education

Hillside High Jr. Sr.
Valleyview, AB

Skills

  • Equipment
  • Surface sanitization
  • Deep cleaning
  • Supply management
  • Facility inspection
  • Safety protocol adherence
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Team collaboration
  • Polishing surfaces
  • Maintenance requests
  • Floor maintenance
  • Reliability and punctuality
  • Safe chemical handling
  • Problem-solving capacity
  • Sanitization techniques
  • Equipment monitoring
  • Trash collection
  • Glass and window washing
  • Equipment operation know-how
  • Daily reporting
  • Dusting and polishing aptitude
  • Deep cleaning expertise
  • Team Training
  • Waste disposal management
  • Housekeeping skills
  • Chemical cleaning
  • Waste disposal
  • Facility management
  • Customer service
  • Inventory management
  • Routine inspections
  • Equipment safety
  • Surface dusting
  • Self-motivation and initiative
  • Project coordination
  • Strong work ethic
  • Quality assurance focus
  • Equipment operation
  • Conflict resolution
  • Upholstery maintenance
  • Furniture rearranging
  • Safety-conscious mindset
  • Teamwork and collaboration
  • Chemical handling knowledge
  • Interpersonal skills
  • Multitasking capacity
  • Restroom sanitation
  • Self motivation
  • Flexible schedule
  • Multi-tasking
  • Hand and power tool operation
  • Fixture polishing
  • Adaptability and flexibility
  • Continuous improvement
  • Health and hygiene standards
  • Restroom servicing
  • Goal setting

References

References available upon request.

Timeline

Commercial Cleaner

Magically Clean
05.2021 - 07.2026

Housekeeper /In-Home Nanny

Casey and Cynthia Craig
01.2021 - 04.2026

Owner

Gypsy Rose Pro Cleaning
08.2017 - 08.2025

Housekeeper /Private Nanny

Amber barmby
04.2014 - 08.2015

Personal Babysitter

Brandi Fawkes
09.2004 - 08.2005

Garden Center Employee

Alberta tree farms
05.2003 - 02.2004

Housekeeper /Private Nanny

Kristen Brasso
08.2002 - 08.2009

Garden Center Manager

Central Alberta tree farms
05.1990 - 01.2012

Hillside High Jr. Sr.

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