Freha Mahmood
Delta
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Rejuvenation Dermatology
01.2023 - Current
- Greet clients upon arrival and provide the Rejuvenation experience.
- Support doctors and other health care professionals by performing necessary administrative tasks and minor medical duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answer customer inquires through Textline software.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Manage client referrals and patient information database
- Perform duties associated with UV Phototherapy, including rooming patients, charting visits, reviewing safety protocol
Answered telephone calls to offer office information, answer questions, and direct calls to staff s and entering billing codes. - Accept client payments/outstanding balances in a professional manner
- Educate customers on products and services provided by the clinic.
- Perform other duties as requested by management and supervisory team.
Professional Makeup Artist
Self-employeed
10.2016 - Current
- Professionally applied makeup to clients for proms, weddings, and special occasions.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Accept clients payments/outstanding balances in a professional manner.
- Create professional hair styles for all bridal and non bridal clients
Visit Coordinator
Suncrest Retirement Community
07.2020 - 12.2022
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Trained to perform Rapid Covid-19 test swabs on every visitor entering the building.
- Adapted communication style to de-escalate or defuse emotionally charged stations.
- Managed admissions into the building to ensure compliance with Fraser Health provided guidelines.
- Performed various administrative duties as required by Resident Service Manager.
Beauty Advisor
Sally Beauty Holdings Inc.
04.2018 - 03.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Summer Camp Counselor Volunteer
Sums Day Camp
07.2016 - 09.2016
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented camp activities fostering physical, social, and emotional growth.
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Administered first aid quickly to provide health and safety to campers.
Crew Member
McDonald's
10.2015 - 09.2016
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC06.2024
High School Diploma -
Princess Margaret Secondary School
Surrey, BC06.2017
Skills
- Technical Library Maintenance
- Sterilizing Procedures
- Fan Interactions
- Sales Strategies
- Competitive and Consumer Market Analysis
- Manage Registrations
- Administrative Support
- Office Support
- Administrative Procedures
- Loss Prevention Goals Monitoring
- Event Promotion
- Multitasking and Organization
Certification
- First Aid Certified
- Master Make-up Academy Certified
- Food Safe Certified
Timeline
Medical Office Assistant
Rejuvenation Dermatology
01.2023 - Current
Visit Coordinator
Suncrest Retirement Community
07.2020 - 12.2022
Beauty Advisor
Sally Beauty Holdings Inc.
04.2018 - 03.2020
Professional Makeup Artist
Self-employeed
10.2016 - Current
Summer Camp Counselor Volunteer
Sums Day Camp
07.2016 - 09.2016
Crew Member
McDonald's
10.2015 - 09.2016
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
Princess Margaret Secondary School
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