Summary
Overview
Work History
Education
Skills
References
Community Service
Summary Of Qualifications
Certification
Timeline
Generic

Cheyenne Thomas

Fontana

Summary

Customer-focused support professional with experience in remote scheduling, customer service, and administrative coordination. Skilled in handling high-volume inquires, resolving issues efficiently, and delivering clear, empathetic communication. Comfortable working with multiple systems while maintaining accuracy, confidentiality, and service quality in fast-paced environments.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Scheduler & Customer Support Coordinator

Los Angeles Moving Company
Beverly Hills
03.2022 - Current
  • Managed regional calendars, updated truck routes, and coordinated daily schedules to optimize resource allocation.
  • Entered and maintained accurate customer and job information in scheduling systems, supporting effective operations.
  • Handled inbound and outbound customer calls to schedule moves and resolve service issues.
  • Provided professional and empathetic support in a fully remote environment.

Travel & Events Scheduling Associate

Grand Canyon University
Phoenix
11.2023 - 05.2024
  • Coordinated travel arrangements for staff and students, achieving timely and efficient bookings.
  • Cultivated strong relationships with clients, improving communication and service delivery.
  • Maintained accurate records and documentation to support operational efficiency.

Education

Bachelor of Science in Nursing (BSN), In Progress -

Grand Canyon University
Phoenix, AZ, Online.

High School Graduate -

Rancho Cucamonga High School
Rancho Cucamonga, CA

Skills

  • Appointment Scheduling & Coordination
  • Customer Support (Phone, Email, Chat)
  • CRM & Scheduling Systems
  • Data Entry & Documentation
  • Microsoft Word, Excel, Outlook
  • Typing 40 WPM
  • Remote work Experience
  • Problem Resolution
  • Time management
  • Effective communication

References

  • Matthew Lockwood, Supervisor, Grand Canyon University, 5115 N. 27th Street, Phoenix, AZ, 85017, 844-683-5428
  • Kimberly Hall, Logistics Manager, Los Angeles Moving Company, 8306 Wilshire Blvd, Ste 426, Beverly Hills, CA, (424) 274-1710, (310) 505-0590

Community Service

  • Board Member and Volunteer, Community Closet, An Outreach Ministry in connection with Ekklesia Meta Church. The Community Closet is a free clothing store that provides clothing and other personal items to families in need.
  • Volunteer, San Bernardino County Foster Youth Independent City program, Providing support and mentorship for children in foster care transitioning to independence.

Summary Of Qualifications

  • People Person, Naturally outgoing and enjoy working with diverse teams and customers, fostering positive relationships through excellent communication and interpersonal skills.
  • Child Care Experience, Compassionate and dedicated with a deep commitment to nurturing the well-being of others and ensuring their safety. Known for creating a warm, supportive environment where those in my care feel secure and valued. Skilled in building trusting relationships with both children and families, while providing attentive, individualized care that promotes healthy development.
  • Strong Work Ethic, Self-motivated and goal-oriented, excelling in high-pressure situations while maintaining a meticulous and organized approach to tasks.
  • Team Player, Effective collaborator with a reputation for building rapport and contributing to team success, whether in leadership or supportive roles.

Certification

Medical Terminology

Timeline

Travel & Events Scheduling Associate

Grand Canyon University
11.2023 - 05.2024

Scheduler & Customer Support Coordinator

Los Angeles Moving Company
03.2022 - Current

Bachelor of Science in Nursing (BSN), In Progress -

Grand Canyon University

High School Graduate -

Rancho Cucamonga High School
Cheyenne Thomas